Operations & Customer Service Coordinator in Upper Marlboro, Maryland at U S Refuse Removal Inc

Operations & Customer Service Coordinator
Location: Upper Marlboro, MD (Onsite)
Job Type: Full-Time
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Position Overview
The Operations & Customer Service Coordinator plays a critical role in supporting the day-to-day operations of our residential, subscription-based trash service. This position serves as a central hub between customers, internal administrative functions, and field operations, ensuring a seamless service experience from onboarding through ongoing support.
The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. This role offers an opportunity for professional growth within a growing service-based company.
Key Responsibilities
Customer Service & Support
• Serve as a primary point of contact for customer inquiries via phone, email, and messaging platforms
• Provide prompt, professional, and solution-oriented support to resolve service issues, billing questions, and general inquiries
• Manage customer expectations and ensure a positive, consistent service experience
Account Management & Onboarding
• Assist with onboarding new customers, including account setup and service education
• Maintain and update customer subscription accounts, ensuring accuracy of service details and preferences
• Monitor account activity and proactively address potential issues
Billing & Administrative Support
• Support billing operations, including invoicing, payment processing, and tracking account balances
• Assist with resolving billing discrepancies and updating account information as needed
• Maintain accurate and up-to-date customer records and service data
Operations Coordination
• Collaborate with operations and field teams to ensure service delivery aligns with customer expectations
• Communicate service updates, route changes, or issues between internal teams and customers
• Help troubleshoot service disruptions and coordinate timely resolutions
Administrative & Process Improvement
• Perform general administrative tasks to support daily office operations
• Identify opportunities to improve workflows, customer communication, and operational efficiency
• Contribute to initiatives that enhance customer satisfaction and overall service quality
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Qualifications
• 1–3 years of experience in customer service, operations coordination, or administrative support
• Strong communication skills, both written and verbal
• Excellent organizational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with basic office software (e.g., Microsoft Office, Google Workspace) and CRM or billing systems is a plus
• Problem-solving mindset with a proactive and team-oriented approach
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About U.S. Refuse Removal Inc.
U.S. Refuse is a residential trash service company committed to providing reliable, efficient, and professional waste collection. We take pride in helping keep communities clean through consistent service, clear communication, and a strong focus on customer satisfaction. Our mission is simple: to deliver dependable trash services that make daily life easier for the neighborhoods we serve.