Order Management Specialist in Baton Rouge, Louisiana at Safe Air Technology LLC

Order Management Specialist

Safe Air Technology
Baton Rouge, LA | Full-Time | On-Site

Join a Company Building Critical Infrastructure

At Safe Air Technology, we manufacture mission-critical HVAC systems that protect some of the world's most demanding environments, including data centers, industrial facilities, and hazardous locations. As we continue to grow, we're looking for an organized, detail-oriented Order Management Specialist who thrives in a fast-paced environment and enjoys keeping projects moving from start to finish.

If you're someone who loves organization, enjoys working with multiple departments, and takes pride in making sure nothing falls through the cracks, we'd love to meet you.

About the Role

The Order Management Specialist plays a critical role in the customer experience by managing orders from receipt through project completion. This position serves as the central communication hub between customers and internal departments, ensuring every order is entered accurately, documentation is complete, schedules stay on track, and projects move efficiently through the organization.

You'll work closely with Engineering, Accounting, Production, Supply Chain, Logistics, and Sales while serving as one of our primary customer contacts throughout each project.

What You'll Do

• Receive and acknowledge customer purchase orders promptly.
• Review orders for completeness, accuracy, commercial requirements, schedules, and documentation.
• Review customer terms and conditions and coordinate with management when clarification is needed.
• Enter and maintain accurate order information within our ERP system.
• Coordinate with Accounting regarding billing requirements, payment terms, tax documentation, invoicing, and customer credit status.
• Partner with Engineering to manage drawings, technical documentation, approvals, specifications, and submittals.
• Coordinate internal order kickoff meetings to align Engineering, Production, Materials, Logistics, Accounting, and Management.
• Monitor orders throughout production and help ensure milestones remain on schedule.
• Track customer documentation, approvals, change orders, revisions, and project updates.
• Communicate professionally with customers regarding order status, schedules, documentation, and project progress.
• Identify missing information, documentation gaps, commercial concerns, and schedule risks before they impact delivery.
• Escalate issues involving approvals, engineering delays, payment concerns, customer-driven changes, or project risks.
• Maintain detailed records of customer communications and project milestones.
• Support project review meetings and provide accurate order status updates.
• Help improve internal processes, documentation flow, ERP accuracy, and customer communication standards.

What We're Looking For

• Exceptional organizational and time management skills.
• Strong written and verbal communication abilities.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple active customer orders simultaneously.
• Comfortable working across Accounting, Engineering, Production, Logistics, Sales, and Management.
• Strong Microsoft Office skills, especially Excel and Outlook.
• Experience using ERP systems and project management software.
• Ability to identify issues early and proactively communicate solutions.
• Strong follow-through and accountability.

Preferred Qualifications

• Experience in manufacturing, industrial equipment, HVAC, construction, or other project-based industries.
• Background in order management, customer service, project coordination, contract administration, or inside sales support.
• Experience reviewing purchase orders, commercial requirements, technical documentation, or customer contracts.
• Familiarity with ERP systems and structured order processing workflows.

Success in This Role

The successful candidate will:

• Keep customer orders moving accurately and efficiently.
• Ensure ERP information remains complete and up to date.
• Identify and resolve issues before they delay projects.
• Build strong relationships with customers through professional communication.
• Keep documentation, approvals, and change orders organized.
• Coordinate effectively across multiple departments.
• Help projects move through engineering, production, and shipping with minimal delays.
• Contribute ideas that improve efficiency, communication, and overall customer satisfaction.

Why Safe Air Technology?

At Safe Air Technology, every employee plays a role in building equipment that supports critical infrastructure around the world. We are a fast-growing manufacturer where teamwork, ownership, innovation, and continuous improvement drive everything we do.

When you join Safe Air Technology, you're not just filling a position—you become part of a team building something bigger.

Benefits

• Competitive compensation
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Career Growth Opportunities
• Ongoing Training & Development
• Team-Oriented Culture
• Stable, Growing Company with Opportunities for Advancement

Come help us build the future of mission-critical HVAC. Apply today and become part of something that matters.