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Collections Manager in Rockwall, Texas at NCB Management Services Inc

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NCB Management Services Inc
Rockwall, Texas, 75032, United States
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Job Description

P40 Collections/Floor Manager Job Description

Job Title

Collections Manager

Reports To

President

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Management

Prepared By

Blake Harvey

Date

07/09/2026

Position Overview

As the Collections Manager, the employee in this role will take on the responsibilities of overseeing the production operations of the front-line employees, ensuring efficiency, productivity, and compliance with industry regulations. You will be responsible for managing a team of collection specialists, calling specialists and processing specialists implementing strategies to optimize the collections process, managing the reporting systems and maintaining strong client relationships.


Principle ResponsibilitiesCollections Manager
  • Direct/Oversee Operations Performed on Production Floor
  • Provide guidance/training/support to employees to ensure high performance and achievement of targets
  • Oversee the day-to-day operations of the commercial collection agency, including workflow management, resource allocation, and performance monitoring
  • Collaborate with external vendors (as needed or directed to do so) to support the collection processes
  • Analyze collection performance metrics, identify trends, and prepare reports for management
  • Manage Reporting System
  • Gather reports from Team Leaders
  • Reconcile month-end reports
  • Deposit Reports and Collection Reports
  • Close Account Reports
  • Direct Payment at Lender List
  • Monthly Commissions Report
  • Payroll + Timecards
  • Manage Production Tracking System
  • Daily, weekly, and monthly production tracking and reporting
  • Facilitate Data Process
  • Receive sheets from underwriting, ensure completion of all data sheets within required timeframe, perform “post-data” on completed sheets, and upload all accounts to Salesforce
  • Coordinate Disposal of Accounts
  • Pre- Kill accounts in underwriting
  • Post- Kill accounts that show no refunds after data is sent back
  • Destroy documents and delete files from server after designated timeframe
  • Month-End Commissions Process
  • Track numbers daily/weekly/monthly
  • Review/verify final numbers with Operations Manager

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    Principle Objectives and Expectations
  • Oversee the production floor and ensure that the productions standards set by P40 are being upheld throughout all departments
  • Foster a positive team-oriented culture that promotes teamwork and collaboration
  • Identify areas for improvement and implement strategies to optimize collections and increase efficiency
  • Track and report daily/monthly production numbers
  • Facilitate multiple systems in the P40 environment to ensure operations go smoothly
  • Successfully manage team by actively addressing low performers and promoting high performers


    • Experience
  • Minimum of 5 years of experience in collections, preferably in a commercial collection agency
  • Proven track record of successfully managing teams and achieving collection targets
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
  • Proficiency in collection software and CRM systems
  • Strong leadership and problem-solving skills, with the ability to handle complex situations and conflicts
    • Education
  • 4-year bachelor's degree in business administration or any related field is preferred
  • Minimum Requirement: High School Diploma or GED

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    Job Location

    Rockwall, Texas, 75032, United States

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