TELECOMMUNICATIONS ENGINEER I Full Time Days in Knoxville, Tennessee at Dolly Parton Children's Hospital
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Job Description
Location: Knoxville, TN
Req ID: JR103425
Job Type: Full time
Description: BASIC PURPOSE OF THE JOB
Under direct supervision, operates and maintains basic telecommunication functions and facilitates small projects. Performs tasks with low risk to the environment. Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
REPORTS TO- Director, Technology Services
Supervisory Responsibilities: No
Minimum Education: Associate's degree in computer science, telecommunications, or related field.
Degree: Computer science, telecommunications, or related field
License/Certification Required: None
Minimum Work Experience: Two years’ experience in Information Technology, Telecommunications, or a related field.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES- Excellent oral and written communication skills.
- Service oriented.
- Able to work independently.
- Is proactive and makes routine decisions independently.
- Must have above average problem-solving skills.
- Excellent organizational, time management and customer service skills.
- Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.
o Provides support and coordination for the maintenance and implementation of telephony communications infrastructure.
o Ensures telephony systems meet uptime requirements by reporting and identifying service interruptions through established measurement procedures for scheduled maintenance windows and unscheduled service events.
o Implements scheduled test procedures to verify functionality in accordance with industry best practices compliance standards.
o Implements maintenance plans and ensures that systems receive updates and remain effective by identifying, planning for and acquiring tools, methodology and procedures for upgrades or replacement often telephone components through annual budget processes.
o Performs break fix and operational support for all telephone systems. Resolves incidents and problems with telephone services including voicemail, call routing, dial plans, devices, etc.
o Installs, configures, manages, secures and operates PBX, VoIP, and Call Manager voice system.
o Performs diagnostics, develops maintenance resolution documentation and communicates to management the overall status of the telephone systems on a timely basis.
o Performs installation, configuration, test, and ensures proper performance.
o Provides appropriate levels of redundancy for all telephony components and services to ensure established uptime goals are met with minimal interruption of service to mission critical applications.
o Provides maintenance and upgrades of PBX chipsets, Voice systems, routers, and other UC equipment required for the operation of the enterprise telephone system.
o Manages all system components to ensure optimal performance, capacity, patches, and compliance.
o Provide support of the telephony systems for optimal performance.
o Prepares change management documentation and provides planning in compliance with the IT Change Management Policy.
o Maintains extensive documentation for all managed systems including databases, diagrams, reports, and other related documents.
o Delivers friendly, timely, and courteous communications to team members, managers, and customers.
o Participates in and contributes to all disaster recovery projects and exercises.
PHYSICAL REQUIREMENTS- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Light lifting, pushing, and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required
Come work where you can make a difference everyday.
About Us:
At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.
Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.