Training & Workforce Support Coordinator- Home Care (Full time, day shift) in ROCHESTER, New York at Rochester Regional Health

Position Summary

The position provides both administrative coordination and trainee support for Workforce Training Programs. This role manages day to day logistics, trainee communication, documentation, and scheduling while also providing coaching, barrier removal support, and career navigation to individuals pursuing PCA, HHA, and CNA pathways.

Working closely with the Program Manager, the Coordinator ensures trainees receive a seamless, supportive experience from enrollment through training completion and connection to employment opportunities.

This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval.

Key Responsibilities

Training & Administrative Coordination

• Coordinate training schedules, class rosters, attendance tracking, classroom readiness, and learning materials.
• Support trainee onboarding, documentation, stipend distribution, and travel reimbursement workflows.
• Maintain accurate records, compliance files, and audit ready documentation for DOH/SED requirements.
• Assist with data collection, reporting, and tracking for grant deliverables and OSOS submissions.

Trainee Support & Coaching

• Provide individualized support to trainees, including job readiness, resume assistance, professionalism expectations, and career pathway guidance.
• Identify barriers to training completion and coordinate referrals to benefits, transportation, childcare, ESL, or remediation resources.
• Conduct regular check ins and progress monitoring to support completion and certification.
• Help trainees understand PCA/HHA/CNA pathways, next step opportunities, and employment options within the region.

Communication & Partner Coordination

• Serve as a primary point of contact for trainees, instructors, partners, and community organizations.
• Support outreach and recruitment activities by preparing materials and engaging with community partners.
• Maintain and update job opportunity listings for trainees throughout the program.

Required Qualifications

• Associate’s degree required
• Minimum 1 years of experience in workforce development, case management, training coordination, human services, or related administrative support roles.

Preferred Qualifications

• Bachelor’s degree preferred,
• Experience in direct care roles (PCA, HHA, CNA) or long term care settings.
• Strong organizational, communication, and customer service skills, with the ability to manage documentation and administrative workflows.
• Demonstrated ability to balance administrative coordination with hands on coaching and trainee support.
• Effective problem solving and follow through skills, with the ability to support individuals facing barriers to employment or training.
• Collaborative, compassionate, and able to operate independently in a fast moving, compliance driven environment while motivating and supporting diverse participants.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $22.00 - $32.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.