2 Vacancies: Part-time, Student Accounts & Bookstore Assistant (SUNY Reconnect Support) - Monroe Community College in Rochester, New York at Monroe Community College

Monroe Community College

Position Title: 2 Vacancies: Part-time, Student Accounts & Bookstore Assistant (SUNY Reconnect Support) - Monroe Community College

Location: Rochester, NY Category: Professional Staff Job Type: Part Time Posted On: Fri Jun 5 2026 Job Description:

Function of Position:

This position provides specialized customer service to adult students, facilitating the procurement of required books and supplies, ensuring the proper billing of these items to the SUNY Reconnect initiative, communicating with students regarding allowable charges, timeline for bookstore orders and student follow-up as needed.

*This is a temporary position from June 29-August 31*

Examples of Duties & Responsibilities:

• Specialized Customer Service: Acting as the primary point of contact for adult students, offering tailored support to address their unique needs and schedules.
• Procurement Facilitation: Assisting students in identifying and ordering required books, supplies, and materials for their courses.
• Billing & Financial Management: Reconciling invoices against internal records to ensure accurate, compliant billing for the Reconnect initiative.
• Policy Communication: Communicating clearly with students regarding:
  • What materials are allowable charges under the Reconnect initiative.
  • Specific timelines for ordering, purchasing, and picking up materials.
• Student Follow-up: Proactively contacting students to ensure they have their required materials in time for classes.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Required Qualifications:

• Education: High school diploma or equivalent.
• Customer Service Excellence: Experience in a fast pace service environment.
• Administrative & Billing Accuracy: Strong attention to detail for handling billing processes and financial documentation.
• Communication Skills: Ability to explain complex funding, policies, and procedures to students.
• Computer Skills: Proficiency with computer systems and Microsoft Office Suite.
• Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods.

Preferred Qualifications:

• Experience: Previous experience in a retail, bookstore, or educational environment preferred.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: $20/hour

Position Type: 2 Part-Time/Temporary Positions

Position Dates: June 29-August 31, 15-20 hours per week

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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