Patient Service Coordinator - Call Center at Neuhaus Foot and Ankle – Smyrna, Tennessee

Do you enjoy working in healthcare and looking for a change? Would you like to work in a professional environment where the #1 priority is taking care of people?
If want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you'll want to join Neuhaus Foot and Ankle.

Key responsibilities are:

• Quickly and accurately handles incoming calls providing patients with a exceptional patient experience
• Ensures seamless scheduling for patients across multiple clinics and providers within our organization
• Coordinates patient requests with clinical staff to ensure timely follow‑up and resolution
• Ability to route calls or messages to the appropriate staff/clinic
• Understands and complies with Provider Scheduling Templates
• Update patient information into EMR system
• Follows policies and procedures

Qualifications are:

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
• Experience working in a podiatric or orthopedic practice is a plus
• An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration
• Must be an effective communicator with excellent grammar and interpersonal skills
• Strong written communication skills with success in providing notes, updates, and written communications via computer systems
• Experience working in an EMR is preferred, eClinical Works software is a plus
• Demonstrated experience as a motivated and dedicated team member with a stable work history

We have high expectations and provide a rewarding work environment for those that find Neuhaus Foot and Ankle the right fit. We protect our culture and care about our work environment. We offer perks and benefits such as . . .

• 24 days of PTO!
• 401(k) with 3% salary contribution after the first year
• Medical/Dental/Vision with $2,500 Annual Health Savings Account
• Company-paid $50,000 life insurance
• The potential for growth and advancement in the company