Medical Office Receptionist-Bryan Urgent Care - LifePointe at Bryan Health – Lincoln, Nebraska

GENERAL SUMMARY:

The BPN Medical Office Receptionist greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
1. *Answers all incoming calls and forwards callers to the proper party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.
2. *Uses interpersonal skills to present a professional image and communicate effectively in person and via telephone or email.
3. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
4. *Accurately enter patient’s demographics, including financial details, into the computer.
5. *Collects applicable co-pays from patients; electronically posts payment to patient’s account.
6. *Balances cash drawer; tracks petty cash usage.
7. *Scans/files patient information into medical record.
8. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.
9. *Sorts and distributes incoming mail.
10. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.
11. Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
12. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience in a clinic or hospital setting required.