Catering Delivery Driver / Brand Ambassador at Iacofano Group, LLC – Charlotte, North Carolina

Department: Logistics / Guest Services

Reports To: Shift Supervisor

FLSA Status: Non-Exempt (Hourly)

Position Summary:

The Catering Delivery Driver / Brand Ambassador is responsible for the timely, safe, and professional delivery and setup of catering orders. This individual represents Iacofano's Catering & Events at client sites, airports, corporate offices, and event venues, providing excellent service while ensuring all delivery and brand standards are met.

Key Responsibilities:

Delivery & Setup:

• Safely transport food and catering supplies to designated locations
• Deliver to inflight, corporate, and residential clients
• Follow detailed delivery protocols including setup, labeling, and temperature control
• Verify orders against invoices or packing slips prior to departure

Customer Service:

• Greet clients with professionalism and courtesy
• Communicate clearly and calmly with FBOs, clients, and staff
• Represent the Iacofano's brand through personal appearance and behavior
• Collect POD (proof of delivery) and communicate any issues

Vehicle & Safety:

• Perform daily vehicle inspections using Samsara or designated checklist
• Maintain vehicle cleanliness inside and out
• Report maintenance needs and incidents immediately
• Refuel using Fuelman card and follow documentation protocol

Store Runs / Additional Duties:

• Complete store stops as directed by dispatch or supervisor
• Upload receipts and handle products responsibly
• Assist with packing, cleanup, and facility support when not on route

• Valid driver's license and clean driving record
• Ability to lift 30–50 lbs and navigate stairs or uneven terrain
• Comfortable using routing apps and digital logs
• Positive attitude and excellent communication skills
• Experience in hospitality or delivery preferred

Performance Expectations:

• Deliveries are on time, complete, and set up per standards
• Vehicle logs, inspections, and PODs are consistently submitted
• Professionalism is maintained under all conditions
• Client feedback is positive and issues are promptly addressed