SUPERVISOR - PRE-ANALYTICAL in Kingston, New York at Westchester Medical Center

Responsible for overseeing the following activities: training of all personnel, all daily operations of Specimen Collection and Processing, ensure all Compliance Policies are followed, maintain a low error rate, and productivity within company standards. Ensure maintenance of a safe, ergonomically sound, professional environment.

RESPONSIBILITIES:

• Responsible for managing daily operations of departments.
• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).
• Oversee implementation of SOPs for Specimen Collection and Processing in accordance with company policy.
• Oversee/Ensure all processing documentation is complete and reviewed as required.
• Ensure Specimen workflow from logistics meets the needs of the department.
• Monitor Special Handling of identified Clients, to ensure irreplaceable patient samples are not mishandled specimens/orders.
• Must be able to establish a positive work environment that actively encourages and supports employee involvement.
• Hold regularly scheduled staff meetings.
• Track/enter time/attendance of employees.
• Prepare month-end reports.
• Investigates/resolves and responds to client complaints.
• Monitor schedules to ensure minimal overtime for employees.
• Identify, develop and implement process improvement plans.
• Responsible to ensure company Policies are followed.
• Responsible for training and development of staff.
• Monitor on-going performance of employees; provide corrective action and counseling as required.
• Effectively work with internal departments to resolve problems. Must have interpersonal skills to gain cooperation with other departments, and foster continuous improvements.
• Any/AII other projects as assigned by management.

REQUIREMENTS/QUALIFICATIONS:

EXPERIENCE:

• At least two years supervisory experience in fast paced clinical lab setting

EDUCATION:

• College Degree Preferred but not required

OTHER:

• Computer skills, MS Office applications.
• The ability to effectively work with internal departments to resolve problems. Must have interpersonal skills and foster continuous improvements.
• Must be flexible and available based on staffing requirements, weekends, and holidays, on call and long hours.
• Demonstrate excellent organizational, communication, and interpersonal skills, and is able to manage client and employee concerns in a professional manner.
• Exercise consistent sound judgment.
• Capable of handling multiple priorities in a high volume setting.
• Able to organize projects within the processing department and with cross functional departments.