Customer Service Representative in Springfield, IL, Illinois at Central IL Home Furnishings Inc

About Us

We are a family-owned home furnishing business operating multiple Ashley Furniture locations in Central Illinois and the greater Indianapolis area, with expansion planned through 2026 and 2027. Join our team for an opportunity to develop your career at an established brand that is actively growing!

Position Overview

The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position assists customers as they complete their sale, directs communication throughout the store, and accurately completes sales tickets, which help to create an enjoyable guest shopping experience that generates new and repeat business.

Duties and Responsibilities

• Maintain a welcoming, professional presence at the front desk; engage with guests to ensure a positive experience
• Handle customer issues directed over the phone and in person; identify problems and direct them to appropriate personnel
• Process sales orders accurately and efficiently; follow cash handling procedures; maintain sales transaction documentation
• Clearly communicate store policies and procedures to customers, collect deposits, assist customers with the credit application process and financing or buy in arrangements as needed
• Maintain a high level of confidentiality regarding customer and store information
• Accurately make changes and apply all discounts as directed by management
• Learn and utilize advanced functions with Sales Creation process
• Correctly compile each sales ticket, reconcile recently fulfilled purchase, and accurately file closed/delivered sales tickets
• Create purchase orders for merchandise
• Identify inventory (attach in-stock items to purchases, transfer select items, alert management of potential errors)
• Assist with store opening and closing procedures including accurately recording all transactions for the day, accounting for money and checks collected and that ensure all money balances

Benefits

• Medical, dental, and vision coverage for full-time employees
• Paid time off
• Employee discounts on furniture
• An exciting opportunity to grow and develop your career an established business

• High School Diploma or GED
• Computer skills and order processing systems knowledge a plus
• Excellent interpersonal skills
• Superior written and oral communication skills
• Strong organization skills and attention to detail