Lead Medical Assistant / Clinical Office Coordinator in Concord, Massachusetts at Emerson Hospital

Are you an experienced Medical Assistant ready to grow into a leadership role? Join our team as a Lead Medical Assistant / Clinical Office Coordinator, where you’ll play a key role in both patient care and daily clinic operations.

In this position, you’ll support physicians while also guiding and coordinating Medical Assistant activities to ensure a smooth, efficient, and patient-centered experience. This is a great opportunity for someone who enjoys balancing hands-on clinical work with leadership responsibilities.

Reporting to the Senior Practice Manager, you will work closely with physicians and staff to maintain high standards of care, patient flow, and operational excellence.

• Lead and support Medical Assistant staff in daily clinical operations
• Prepare patients for exams, including vitals, documentation, and intake
• Assist physicians with clinical procedures and patient care
• Coordinate workflows to ensure efficient patient flow and scheduling
• Maintain accurate documentation in the electronic medical record (EMR)
• Serve as a resource for staff and help troubleshoot day-to-day issues
• Deliver excellent customer service to patients in person and over the phone
• Ensure compliance with clinical, safety, and confidentiality standards

• High school diploma or equivalent preferred
• Completion of an accredited Medical Assistant training program preferred

• 5 years of experience as a Medical Assistant in a medical or physician’s office preferred

• Current BLS certification required within 4 months of hire

• Strong leadership and team coordination abilities
• Excellent patient care and customer service skills
• Effective communication skills (in person and by phone)
• Experience with electronic medical records (EMR); GE Centricity and/or Meditech preferred
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Comfortable multitasking in a fast-paced clinical environment

• Opportunity to grow into a leadership role within a clinical setting
• Work closely with physicians and a collaborative care team
• Make a direct impact on patient experience and clinic efficiency
• Supportive environment with opportunities for professional development