Customer Service Specialist- Omaha in Omaha, Nebraska at Hands Of Heartland

Hands of Heartland is looking for a compassionate and caring individual to work with the people we support as a Customer Services Specialist in Omaha, NE.

What You'll Do: The Customer Service Specialist at the Hand me Ups thrift store is the friendly, knowledgeable face of the shop. This role blends customer support, retail operations, and community engagement. This position will help shoppers find what they need, maintain an organized and welcoming store environment, and support the mission of sustainable, affordable shopping.

Essential Duties & Responsibilities

• Provide exceptional customer service — greet customers, answer questions, assist with locating items, and offer product suggestions.
• Operate the cash register — process sales, returns, and exchanges accurately; handle cash and card transactions.
• Maintain store appearance — keep sales floor clean, organized, and well-stocked; ensure merchandise is attractively displayed.
• Sort and process donations — inspect incoming items for quality, categorize them, and prepare them for pricing and display.
• Price merchandise according to store guidelines and ensure tags are clear and accurate.
• Assist with inventory rotation — move seasonal or overstock items, restock shelves, and help manage back-room organization.
• Support loss-prevention efforts by staying attentive on the sales floor and following store policies.
• Engage positively with donors — accept donations, provide receipts, and express appreciation.
• Collaborate with team members to meet daily goals and maintain smooth store operations.
• Other duties as assigned.

Education & Experience

• Experience in customer service, retail, or hospitality preferred.
• High school diploma or equivalent preferred

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable handling cash and operating a POS system.
• Reliable, punctual, and team-oriented.
• Interest in sustainability, secondhand shopping, or community-focused retail is a plus.
• Skilled in organization, time management, communication, and positive interpersonal skills.

Essential Functions/Physical Requirements

• Good hearing and visual skills; ability to bend, stoop, sit, stand, reach, and lift up to 50 pounds.

Other Requirements

• Must be at least 18 years old
• Must have a valid driver's license and auto insurance
• Must be able to pass all required background checks successfully

Shift and Hours

• Tuesday-Saturday, 9a-4p.

Pay

• Starting pay is $15 per hour. We pay more based on experience!

If this sounds like you, we would love to talk to you about working at Hands of Heartland. Apply today to start a rewarding career where you can make a positive impact on your community!