Returns Authorization Claims Processor in Chandler, Arizona at Hendley Communications Inc

Position Overview:
We are looking for a reliable and detail-oriented Returns Authorization Claims Processor to handle the return process for electronic products such as TVs, speakers, and other consumer electronics. This is a hands-on, in-person role based in our warehouse and office, focused on submitting Return Authorization (RA) claims to manufacturers and ensuring our company receives proper credit or reimbursement.
The ideal candidate will be organized, proactive, and comfortable working with electronics and vendor return systems. You’ll play a key role in ensuring we recover costs efficiently while keeping our returns process running smoothly.

Pay Rate:
$18.00 – $19.00 per hour,
plus performance-based incentives tied to successful RA submissions and manufacturer payouts.

Key Responsibilities:
Accurately submit RA claims to manufacturers and follow up as needed
Track the status of all RA submissions and ensure timely resolution
Aid in and coordinate return shipments back to vendors or manufacturers
Maintain organized records of returns, claims, and payouts
Work closely with warehouse and customer service teams to streamline the returns process
Identify recurring product issues and report trends to management
Keep the returns area clean, organized, and compliant with safety standards

Qualifications:
Education: High school diploma or equivalent; an associate degree in supply chain management, business administration, or a related field is a plus.
1–2 years of experience in electronics returns, warehouse operations, or warranty processing preferred
Familiarity with TVs, speakers, and consumer electronics is a plus
Skills: Strong organizational skills, attention to detail, and the ability to multitask. Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Communication: Excellent verbal and written communication skills, with the ability to interact effectively with suppliers, store managers, and team members.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to addressing and resolving issues.

What We Offer:
Competitive hourly pay
Incentive bonuses based on successful RA claim recoveries
Comprehensive benefits package, including health, dental, and vision insurance
401(k) plan with company match
A dynamic and collaborative work environment