Property & Casualty Licensed Customer Service Rep in MC LEAN, Virginia at Lynn Heinrichs - State Farm Agency

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary $50,000 – $70,000 annually, based on insurance experience
• Paid Time Off (vacation and personal/sick days) earned each pay period
• Employer-paid health, dental and vision insurance
• Employer-funded health savings account
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license required, OR 10 years' experience in a call center or other customer-facing position
• Bilingual English/Spanish preferred but not required
• Must be seeking to establish a career in the insurance industry and passionate about providing outstanding customer service
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.