Shift Leader in Chattanooga, Tennessee at Bluemont Group

Dunkin’ Shift Leader

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager

Hours & schedule

• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day.
• Opening, mid and closing shifts; early mornings and weekends are our busiest times
• Minimum age: 16

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Off-shift discounts
• Competitive Benefits Package
• ServSafe® certification as part of your training
• A clear next step: Shift Leader → Assistant Manager → General Manager

You’re a fit if

Must-haves

• Restaurant, retail or Dunkin’ crew experience
• You’re dependable and people follow your lead
• You stay calm and friendly when the line is out the door
• You can count cash accurately and follow procedures
• You can stand, bend and move for a full shift and lift and carry supplies
• You’re 16 or older

Nice-to-haves

• Prior shift lead, key holder or supervisor experience
• Current ServSafe® certification
• A second language