Quality Assurance in Valdosta, Georgia at Professional Case Management Services of America Inc

About the Role:

The Quality Assurance (QA) professional plays a critical role in ensuring quality assurance, training, enhancement and improvement activities concerning support coordination and agency functions. This is a full time office based position in Valdosta, GA. This job will require travel monthly to conduct training on a group or individual basis.

Responsibilities:

• Monitors the agency’s quality assurance and improvement program for respective Regions of assignment.
• Maintains and updates electronic databases for all Support Coordination service documents and activities.
  
• Develops and maintains a master schedule of all activity and document due dates for respective regions of responsibility
  
• Reviews a monthly sample (5-10%) of all service documentation for quality, timeliness and completeness.
• Reviews, analyzes and summarizes the data from the Outcome Tools/Support Notes
• Conducts training to include (but not limited to): New Hire Orientation, Residential and Day center visits for new hires (Field Visit Training), Documentation, ISP, Version change, Referral and Critical Incident, Request for Clinical Reviews, Specialized Medical Supplies, Goals, Move Processes, Discharges, Budgets, Participant Direct and other focus trainings as needed. Conducts specific SC training on an individual basis regarding needs identified by QA Team, QA Manager, and Leadership.
• Attends Region specific SC Staff Meetings (at least quarterly or as needed) to provide training and provide updates on policy
• Participates in all QA Staff Meetings and SC staff meetings as assigned.
• Ensures that the Regional Managers/ Leadership are apprised of immediate concerns raised in the QA process.
• Fulfills, in accordance with the job description, all other duties as assigned by the QA Manager and Leadership.

Skills:

• Knowledge of intellectual/developmental disabilities programs, services and best practices.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Knowledge of methods of compiling, organizing and analyzing data.
• Ability to develop, and maintain spreadsheet documents required to track agency data.
• Thorough knowledge of State Database System used to completed Support Coordination Agency documentation and electronic records.
• Knowledge of IMAGE system to document into and complete CIR delivery processes to Support Coordinators