Care Manager Team Leader in Coffs Harbour, New South Wales at Dovida

For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. As a Care Manager Team Leader, you are the steady leader behind our Care Managers, coaching your team and guiding complex client matters so every client receives safe, consistent care that fits their goals. In return, youll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.

Are you ready to help us make great care happen?

At Dovida, people are at the centre of everything we do. When you join us, youll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so youll always have the support and encouragement you need.

Heres what youll enjoy:

• $96k + super + car allowance + phone allowance
• Full time permanent role based in our Coffs Harbour office.
• An extra paid day off to celebrate your birthday however you choose.
• Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.
• Training and certifications through our Dovida Academies, with real pathways to grow your career.
• Access to novated car leasing.
• Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards.
• Free, confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP).

With your leadership and care management expertise, you will:

• Supervise, coach and mentor Care Managers through regular one-to-ones and clear feedback.
• Be the first point of escalation for complex client matters and safeguarding concerns.
• Oversee onboarding, reviews and care transitions so services match client goals and funding.
• Audit care plans, budgets and documentation, and lead improvements across the team.
• Manage a reduced caseload of your own, modelling best practice for your team.

You are a calm, supportive and accountable leader who brings out the best in people. You give honest, constructive feedback, stay steady when complex client issues land on your desk, and turn standards into practical ways of working your team can follow.

To thrive in this role, you will have:

• Experience leading or supervising a team.
• Care management experience with Support at Home or Home Care Package clients.
• Sound knowledge of the Aged Care Act 2024, the Strengthened Quality Standards, auditing and risk.
• Strong analysis, problem-solving and organisation skills, with confident computer skills.
• Valid Australian working rights and willingness to complete a National Police Check.

Its not essential, but it would be wonderful if you also have:

• A tertiary qualification in social work, allied health, nursing or a related field.
• Experience managing and delivering community services.
• Experience with quality management systems or leading continuous improvement.

At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and well be happy to help.