Outreach Criss Coordinator - FT 40 hours Monday - Friday 7:00 AM - 3:00 PM Emergency Housing in New Haven, Connecticut at CONTINUUM OF CARE INC

1st Shift: 40 hours - Monday - Friday 7:00 AM - 3:00 PM
Position: Outreach Crisis Coordinator
Program: Emergency Housing
Scope of Service: The Outreach Coordinator serves as a key member of the emergency response and crisis services team, supporting individuals transitioning from acute care and homelessness into the community. This role engages clients at discharge, ensures continuity of care, and provides ongoing outreach and connection to community-based supports. The Coordinator builds and maintains relationships with community providers, housing resources, and referral partners to promote long-term stability and reduce recidivism. The position also provides supervision, coaching, and support to assigned staff, while leveraging strong knowledge of community resources, housing systems, and recovery-oriented services to help individuals maintain housing and overall wellness following crisis or homelessness. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS:
• Engages clients during emergency response and discharge planning to ensure
smooth transitions to community-based care.
• Provides outreach and follow-up support post-discharge to promote stability and
prevent re-hospitalization, homelessness, or crisis recurrence.
• Assists clients in accessing housing, treatment, and community-based services,
with a focus on long-term stability.
• Supports individuals in maintaining housing, particularly following experiences
of homelessness or crisis.
• Utilizes proactive and assertive engagement strategies to build rapport with
individuals who are resistant, ambivalent, or difficult to engage.
• Applies motivational interviewing and trauma-informed approaches to support
client participation and trust-building.
• Identifies barriers to engagement (e.g., housing instability, transportation,
behavioral health symptoms) and collaborates with the team to address them.
• Conducts assertive outreach, including in-person and community-based follow-
up, to re-engage individuals who are disengaged from services.
• Conducts assessments to identify service needs and coordinates appropriate
referrals.
• Maintains ongoing contact with clients to support engagement and continuity of
care.
• Develops and maintains strong relationships with community providers, housing
agencies, shelters, and referral sources.
• Serves as a liaison between the agency and external partners to coordinate
care and resources.
• Maintains up-to-date knowledge of community resources, housing opportunities,
and support services.
• Represents the agency in community meetings, collaborations, and outreach
initiatives.
• Supports the development of referral networks and resource pipelines to
enhance service delivery.
• Works closely with clinical and program staff to develop strategies aimed at
preventing unnecessary or premature discharge from services.
• Supports individuals in maintaining engagement with treatment to reduce risk of
crisis, hospitalization, or discharge.
• Monitors engagement levels and escalates concerns to the team to implement
timely interventions.
• Provides consistent follow-up and creative problem-solving to maintain
connection with high-risk or hard-to-reach individuals.

Leadership & Team Support
• Serves as a key team member, providing supervision, guidance, and coaching
to assigned staff.
• Supports staff in client engagement and service coordination.
• Provides training and mentorship to promote best practices and quality service
delivery.
• Collaborates with program leadership to support team operations and program
development.

Environmental Responsibilities
• Maintains a clean, well-organized work environment.
• Ensures all program egresses and walkways are clear to support workplace
safety.
• Notifies supervisor of maintenance and/or safety issues and generates work
orders as needed.
• Conducts and participates in fire and emergency evacuation drills, and reviews
the emergency preparedness plan as outlined in agency policy.
• Completes other designated environmental tasks as assigned.

Quality Assurance:
• Consistently adheres to all policies, procedures, and expectations outlined in
the staff handbook and program operations manual.
• Maintains respectful, cooperative, and professional conduct.
• Complies with HIPAA and secures proper release forms for external
communication.
• Demonstrates cultural competence with individuals, families, providers, and
staff.
• Maintains accurate electronic records in line with all agency and regulatory
requirements.
• Follows Council on Accreditation of Rehabilitation Facilities (CARF) and other
regulatory standards.
• Participates in agency committees when appropriate.
• Completes all required trainings per contract and agency policy.
• Attends in-services, trainings, and conferences to support ongoing professional
development.

QUALIFICATIONS:
• Bachelor’s degree required with a minimum of three (3) years of experience
• working with individuals experiencing homelessness or in housing services.
• Strong knowledge of local community resources and systems required.
• Experience in case management, housing navigation, or shelter-based services
• preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Basic computer skills required.
• Valid driver’s license required. Reliable vehicle required for community-based
• and shared-living programs. Must maintain minimum Connecticut State
• automobile liability insurance.
• First Aid/CPR certification or willingness to obtain certification upon hire.
• Employee is responsible to maintain ongoing certification.
• Proficient computer skills required, including Microsoft Office and electronic
• record keeping.
• Knowledge of the community support system and resources is preferred.

Company Benefits Include:
• Competitive Wages
• 401(k) - with company match up to 3.5%
• Medical, Dental, and Vision
• FSA and Dependent Care Accounts
• Company-Sponsored Employee Assistance Program
• Company Sponsored Life, AD&D and LTD
• Colonial Supplemental Insurance
• Vacation, PTO & Sick time for eligible FT 40 & PT (20-39 hour)
Employees
• Connecticut Paid Sick Time for all employees up to 40 hours
a year
• 12 Company Holidays Paid at Double Time (hourly employees)