Director of Branch Operations in Severna Park, Maryland at Eagle Title LLC

Eagle Title | Annapolis, MD

Reports To: President

Compensation Range: Compensation is a combination of base salary plus performance-based commission tied to profitability and revenue growth across the branches.

POSITION SUMMARY

Eagle Title is looking for a Director of Branch Operations to lead the profitability, growth, and operational excellence of Eagle Title branches (including Commercial and Builder Services Divisions).

Reporting directly to the President, this is a senior leadership role for someone who combines strong business acumen, operational expertise, and a proven ability to develop high-performing leaders. We're looking for someone who takes ownership of results, holds branch managers accountable for growing their businesses, and builds the strategies, systems, and relationships needed for long-term success.

The right person understands that strong financial performance starts with strong leadership, clear expectations, efficient operations, and exceptional client service.

WHAT YOU'LL LEAD

Branch Profitability & Growth

• Own the profit and loss (P&L) performance of all branches, driving profitability, revenue growth, and operational efficiency.
• Establish financial goals, growth expectations, and key performance indicators (KPIs) for each branch.
• Hold branch managers accountable for executing strategies that grow the business, strengthen referral relationships, and achieve revenue targets.
• Regularly review branch financial and operational performance, identify opportunities for improvement, and implement strategies that deliver measurable results.

Branch Operations & Strategy

• Provide strategic and operational oversight of branches, ensuring consistency, accountability, efficiency, and exceptional client service.
• Support branch managers in overseeing day-to-day operations, resolving challenges, and maintaining effective workflows.
• Develop and execute branch strategies that align with Eagle Title's financial goals and long-term business objectives.
• Establish standardized processes, performance expectations, and operational best practices across locations.
• Leverage technology, data, and continuous improvement initiatives to strengthen efficiency, quality, and scalability.

Leadership & Accountability

• Lead, coach, and develop branch managers through clear expectations, regular performance discussions, measurable goals, and consistent accountability.
• Establish and monitor branch manager scorecards that track financial performance, business development activity, operational efficiency, and client satisfaction.
• Partner with Human Resources to support staffing, training, performance management, and leadership development.
• Empower branch managers to take ownership of their teams, business development efforts, and overall branch performance.
• Build a culture of accountability, collaboration, problem-solving, and continuous improvement.

Collaboration & Business Performance

• Serve as a strategic business partner to Underwriting, Post-Closing, Marketing and other operational departments to strengthen workflows, resolve challenges, and deliver exceptional client experience.
• Collaborate with the President and Sales leadership to align branch growth strategies with overall company objectives.
• Identify and address operational challenges affecting transaction quality, turnaround times, profitability, and client satisfaction.
• Strengthen communication and collaboration across departments to support successful transactions and organizational growth.

WHAT WE'RE LOOKING FOR

• Proven leadership experience overseeing multiple branches, locations, or business units with responsibility for financial and operational performance.
• Strong understanding of P&L management, budgeting, financial analysis, and revenue growth strategies.
• Demonstrated success driving profitability, operational efficiency, and measurable business results.
• Experience coaching, developing, and holding managers accountable for business growth and operational performance.
• Strong strategic thinking with the ability to translate business goals into actionable plans.
• Excellent analytical, problem-solving, communication, and decision-making skills.
• Experience developing and monitoring KPIs, scorecards, and operational performance metrics.
• Ability to balance financial performance, operational priorities, employee development, and exceptional client service.
• Strong relationship-building skills and the ability to collaborate effectively across departments and leadership levels.
• Experience in title insurance, real estate settlement, or a related industry strongly preferred.
• Bachelor's degree in Business Administration, Management, Finance, or a related field preferred.
• Experience with title production technology, including Qualia, preferred.