FEC Staff in FRUITLAND, Maryland at Crown Center

FEC Staff

Reports To: FEC Manager

Department: Family Entertainment Center (FEC)

Status: Part-Time Hourly

Effective Date:

Mission

FEC Staff deliver a safe, fun, Crown-standard experience for every guest across Crown's Family Entertainment Center — arcade and redemption, laser tag, Clip-n-Climb, and party operations.

This is an entry-level, hourly role. You'll typically be scheduled around FEC hours, parties, and events, and may be asked to support other areas of Crown as well — see One Team & Flexibility below.

Areas of Responsibility

• Operating and supervising assigned FEC attractions — arcade/redemption, laser tag, and Clip-n-Climb.
• Supporting party and event execution within FEC.
• Maintaining a safe, clean, and welcoming FEC environment.

What This Role Owns

Guest Experience & Safety

Run assigned FEC attractions safely and correctly — including Clip-n-Climb safety procedures (harness checks, weight limits, spotting), laser tag operations, and arcade/redemption — creating a fun, welcoming experience for every guest.

Equipment & Area Upkeep

Keep your assigned area clean, organized, and equipment in good working order. Report any equipment issue immediately.

Professionalism & Representation

Represent Crown to our standards in every interaction — with guests, families, and staff. How you show up reflects on all of Crown, not just FEC.

What This Role Does Not Own

This role runs the day-to-day FEC guest experience — it does not set pricing, party packages, staffing decisions, or purchasing. Those stay with the FEC Manager. If you have an idea for how something could run better, bring it to your Manager — that input is welcome, the decision isn't this role's to make.

One Team & Flexibility

This is a flexible, hourly role by design. You may also be scheduled to support other areas of Crown as needed, including Food & Beverage, Front Desk, or event support — especially on evenings and weekends when several areas need coverage at once. This flexibility is a standard part of the role, not an occasional exception.

What to Report Immediately

Bring these to your Manager right away — don't wait, and don't try to handle them alone:

• Any injury or safety incident, especially involving Clip-n-Climb, laser tag, or arcade equipment.
• Any equipment malfunction — including Clip-n-Climb harnesses and safety gear.
• Any guest injury or serious complaint.
• Any conflict with another staff member.
• Anything that doesn't feel right, even if you're not sure it's a real problem.

Performance Standard

Success in this role is measured by: reliability (showing up prepared and on time), safety compliance, guest experience, and how consistently you represent Crown's core values.

Reporting

You are responsible for confirming your schedule in advance, notifying your Manager as early as possible of any conflict, and completing all required safety checks and logs on time.

Core Values

• 1. Be Exceptionally Prepared — We show up ready — mentally, physically, and professionally — every single time. Preparation earns trust and drives excellence in everything we do.
• 2. Create WOW Moments — From the first greeting to the final goodbye, we deliver memorable, high-level experiences. Our service goes beyond expectations — every customer, every department, every day.
• 3. Lead With a Servant's Heart — We jump in. We help. We care. We take the initiative and treat every guest like family — because they are. No task is beneath us when it serves someone else.
• 4. Pursue Excellence, Reject Mediocrity — Good isn't good enough here. We raise the bar. We take pride in our work, we sweat the details, and we never settle for “just okay.”
• 5. Move with Purpose — We don't stand around. We stay active, aware, and intentional — whether it's helping a guest, leading a program, or picking up trash. We own the moment.
• 6. Team First, Always — We have each other's backs. We communicate, support, and step up for our teammates — because together, we make Crown the best place to work and play on the Eastern Shore.