Deposit Specialist in Green Forest, Arkansas at Anstaff Bank

Position Summary

Anstaff Bank is seeking a friendly, customer-focused Universal Banker/Teller to join our team. This position serves as the frontline representative of the bank and is responsible for providing exceptional customer service while processing a variety of financial transactions. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.

What You'll Do

• Provide outstanding customer service and assist customers with banking needs and inquiries.
• Greet customers and direct them to the appropriate banker or department when needed.
• Answer incoming telephone calls in a professional and courteous manner.
• Process customer transactions, including:
  • Deposits
  • Withdrawals
  • Transfers
  • Check cashing
  • Loan payments
  • Money orders
  • Credit card advances
  • Other deposit-related transactions
• Maintain and balance an assigned cash drawer.
• Buy and sell currency from the vault while adhering to cash handling limits and procedures.
• Assist with daily ATM and vault balancing.
• Verify endorsements, identification, and transaction documents to ensure compliance and prevent fraud.
• Determine funds availability in accordance with bank policies and regulatory requirements.
• Process and balance transaction items through the bank's image capture and processing systems.
• Maintain customer savings and Christmas Club passbooks as requested.
• Perform branch opening and closing procedures as assigned.
• Assist with general office and operational functions as needed.
• Build and maintain positive relationships with customers, prospective customers, and fellow employees.
• Adhere to all bank policies, procedures, and regulatory requirements.
• Support department and bank goals through teamwork and effective service.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling, customer service, or banking experience preferred but not required.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with computers and standard office equipment.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skills & Competencies

• Customer Service Excellence
• Cash Handling & Balancing
• Attention to Detail
• Problem Solving & Critical Thinking
• Communication Skills
• Teamwork & Collaboration
• Regulatory Compliance
• Fraud Prevention Awareness
• Professionalism & Dependability