File Processing Manager in Montego Bay & Kingston at SEQUIUM ASSET SOLUTIONS LLC

The File Processing Manager is responsible for leading the daily file processing operations for client, vendor, and internal data exchanges. This role oversees a team of file processors responsible for receiving, validating, importing, exporting, reconciling, and troubleshooting data files. The manager ensures files are processed accurately, securely, and within required service-level timelines.

This position requires strong leadership, data-processing knowledge, attention to detail, process discipline, and the ability to work with IT, operations, compliance, client services, reporting, and external clients to resolve file issues quickly and accurately.

File Processing Operations

• Manage the daily processing of inbound and outbound client files.
• Oversee file imports, exports, placements, recalls, payments, adjustments, demographic updates, account status changes, balance updates, and client reporting files.
• Ensure all files are processed according to client specifications, internal procedures, regulatory requirements, and required deadlines.
• Monitor scheduled file processing jobs and confirm successful completion.
• Review file exceptions, rejected records, failed imports, missing files, and data validation issues.
• Ensure reconciliation of file totals, record counts, dollar amounts, and control totals.
• Maintain file processing calendars, daily production schedules, and client-specific requirements.
• Ensure file naming conventions, folder structures, file retention, and transmission procedures are followed.
• Coordinate urgent file corrections or reprocessing when errors occur.

Team Management

• Supervise, train, and support file processors and data operations staff.
• Assign daily work based on file schedules, priorities, client requirements, and team capacity.
• Review team performance for accuracy, timeliness, productivity, and adherence to procedures.
• Provide coaching, feedback, and corrective action when needed.
• Cross-train team members to reduce dependency on individual employees.
• Maintain coverage plans for vacations, absences, after-hours work, and client-critical processing windows.
• Promote accountability, attention to detail, and ownership of assigned files.

Quality Control and Compliance

• Develop and enforce quality control procedures for all file processing activities.
• Ensure sensitive consumer and client data is handled securely and confidentially.
• Support compliance with company policies, client requirements, SOC 2, PCI, FDCPA, HIPAA where applicable, and other regulatory standards.
• Review exception reports and confirm issues are resolved before files are finalized.
• Maintain audit-ready documentation of file processing steps, approvals, exceptions, and corrections.
• Ensure proper escalation of data issues, security concerns, or client-impacting processing failures.
• Identify and correct recurring file processing issues.

Client and Internal Communication

• Communicate file status, delays, exceptions, and processing issues to internal stakeholders.
• Work closely with client services, operations, IT, reporting, compliance, and development teams.
• Participate in client onboarding, file layout review, testing, and production implementation.
• Assist with client requests related to file status, data discrepancies, missing files, or rejected records.
• Translate client file requirements into clear internal processing instructions.
• Escalate client-impacting issues timely and provide updates until resolution.

Process Improvement

• Review current file processing workflows and identify opportunities for automation, standardization, and error reduction.
• Create and maintain standard operating procedures, job aids, checklists, and client-specific processing documentation.
• Partner with IT and development teams to improve file automation, validation logic, exception reporting, and monitoring.
• Track recurring errors and implement preventive controls.
• Recommend improvements to file transfer processes, reconciliation controls, reporting, and team workflows.
• Support testing of new file layouts, system upgrades, client conversions, and process changes.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3–5 years of experience in file processing, data operations, client data management, collections operations, financial services, or similar environment.
• 1–3 years of supervisory or team lead experience preferred.
• Strong understanding of file processing workflows, including imports, exports, validations, exceptions, and reconciliations.
• Experience working with CSV, TXT, Excel, delimited, and fixed-width file formats.
• Strong excel skills, including filtering, formulas, formatting, data review, and reconciliation.
• Ability to read and interpret file layouts, mapping documents, and business rules.
• Strong attention to detail and ability to identify data inconsistencies.
• Ability to manage multiple priorities, daily deadlines, and time-sensitive file schedules.
• Strong written and verbal communication skills.
• Ability to document procedures clearly and train others.
• Understanding of secure file transfer methods such as SFTP, FTP, encrypted email, or secure portals.

Preferred Qualifications

• Experience in the collections, ARM, BPO, banking, lending, healthcare, telecom, or financial services industry.
• Experience with Latitude or similar collection management systems.
• Basic SQL knowledge for researching records, validating counts, and troubleshooting file issues.
• Experience with automation tools, job scheduling, file monitoring, or workflow management systems.
• Familiarity with client onboarding and file testing processes.
• Knowledge of data security, privacy, and compliance requirements.
• Experience managing offshore, remote, or multi-site teams.
• Experience creating SOPs, audit documentation, and production control processes.

Core Competencies

• Leadership and accountability
• Accuracy and attention to detail
• Data validation and reconciliation
• Problem-solving
• Process management
• Team development
• Client service mindset
• Time management
• Compliance awareness
• Clear communication
• Escalation management
• Continuous improvement

Performance Expectations

The File Processing Manager is expected to:

• Ensure daily files are completed accurately and on time.
• Reduce file errors, missed files, and manual rework.
• Maintain complete and current processing documentation.
• Ensure team members are properly trained and cross-trained.
• Provide timely communication on file issues and delays.
• Maintain audit-ready records of file processing activities.
• Improve processing controls, automation, and quality standards.
• Support client onboarding and file change initiatives without disruption to production.

Work Environment

This role operates in a deadline-driven environment where accuracy, timeliness, and data security are critical. Some after-hours, weekend, or holiday support may be required for urgent client files, system issues, month-end processing, or production escalations.