Academic Operations Coordinator in Waltham, Massachusetts at Bentley University

Job Description Summary

The Academic Operations Coordinator is the administrative and customer service support within the Registrar's office. The position serves as a primary point of contact for students, faculty, and staff, assisting with academic records, registration, transcripts, and university policies while ensuring accurate and timely processing of student-related transactions

Essential Duties:

• Assist students, faculty, staff and others seeking assistance from the Registrar's Office. Triage multiple requests for service via email or telephone, facilitate process of students filling out and dropping off forms, answer general questions regarding transcripts, registration and academic deadlines. Develop an understanding of university academic policies and procedures.

• Monitor and maintain the general office email

• Manage student status updates (deferrals, cancelations and Academic Standards decisions)

• Manage National Student Clearinghouse enrollment verifications

• Provide administrative support to office processes including but not limited to; process course away, degree audit clearance, course withdrawals, commencement activities etc.

• Work with Commencement Office on creating commencement program

• Work with Associate Registrar to manage student readmit process

• Manage office supply inventory

Other duties:

• Assist during high demand time, registration, start of term and commencement

Education and Experience

• High School diploma required, associates or higher degree preferred

• At least 2 years' experience working in a busy, public facing office, college or university setting preferred

Preferred Knowledge, Skills and abilities

• Ability to thrive in a fast paced environment with time sensitive deadlines

• Excellent organizational, prioritization, and time management skills with the ability to handle several tasks and projects effectively

• Detail-oriented and accurate with the ability to analyze, interpret, and prioritize information in order to make informed decisions, and to identify potential issues and possible solutions proactively

• Ability to interpret and apply policy language

• Ability to keep composure when dealing with difficult or demanding customers

• Familiarity and comfort with technology including Microsoft Word, Excel, and the ability to learn and adapt to new technology on an ongoing basis are required.

Pay Transparency

At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range:

$21.33 - $33.33

If you have questions about the salary grade range or need additional information, please contact us at GA_HR_Employment@bentley.edu.

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.