General Manager in Augusta, Georgia at ELITE DIESEL LLC

General Manager
Elite Diesel | A Trusted Partner of True North Fleet Services

Location: Augusta, Georgia

Lead People. Drive Performance. Deliver Complete Customer Satisfaction.

Elite Diesel, a trusted partner of True North Fleet Services, is seeking a proven General Manager to lead the daily operations of our Augusta, Georgia location.

This is more than a shop leadership role—it's an opportunity to build a high-performing team, develop future leaders, deliver exceptional customer experiences, and help shape one of the fastest-growing fleet maintenance organizations in North America.

As General Manager, you will oversee every aspect of shop operations while driving a culture centered around safety, accountability, operational excellence, continuous improvement, and Complete Customer Satisfaction.

If you are an operational leader who enjoys developing people, improving processes, and building winning teams, we'd like to talk with you.

About True North Fleet Services

True North Fleet Services is a growing network of premier commercial fleet maintenance companies providing truck, trailer, tire, roadside, and mobile maintenance solutions throughout North America.

Our mission is simple:

Keeping America Moving by delivering safe, reliable fleet maintenance solutions through exceptional people and operational excellence.

At Elite Diesel, you'll have the support of a national organization while maintaining the entrepreneurial spirit that has built our reputation for quality service.

Position Summary

The General Manager is responsible for providing strategic and operational leadership for the assigned Elite Diesel location. This position oversees all aspects of daily shop operations to ensure safe, efficient, and high-quality service delivery while consistently meeting customer expectations, operational objectives, and financial performance goals.

This role provides direct leadership for:

Diesel Technicians
Mobile Service Technicians
Service Advisors
Parts & Inventory Operations
Administrative Support
Overall Shop Workflow

The General Manager is accountable for driving operational excellence through effective planning, coaching, communication, and execution while creating an environment where employees thrive and customers become long-term partners.

What You'll Do
Operational Leadership
Lead the day-to-day operations of the facility.
Drive productivity, efficiency, and shop profitability.
Optimize technician workflow and repair scheduling.
Ensure timely completion of repairs while maintaining quality standards.
Monitor labor utilization and operational KPIs.
Maintain inventory accuracy and effective parts management.
Ensure compliance with OSHA, DOT, environmental, and company safety standards.
Manage budgets, expenses, and operational performance.
Leadership & Team Development

Our leaders are expected to build people—not simply manage them.

The General Manager will:

Recruit, coach, mentor, and develop employees.
Hold team members accountable while creating an engaging work environment.
Conduct regular performance coaching and feedback.
Recognize accomplishments and celebrate team success.
Build future leaders through training and succession planning.
Foster collaboration across departments.
Promote a culture built on trust, respect, accountability, and continuous improvement.
Leadership Expectation

The General Manager must consistently cast a positive leadership shadow.

As new systems, technology, and operational processes are introduced by True North Fleet Services, this leader is expected to champion change, communicate the "why," and positively influence team adoption while maintaining a high level of engagement and accountability.

Customer Satisfaction

At Elite Diesel, our standard is simple:

Complete Customer Satisfaction.

The General Manager is responsible for creating a customer-first culture where every employee understands that delivering exceptional service is everyone's responsibility.

This expectation extends to:

Shop Technicians
Mobile Technicians
Service Advisors
Administrative Staff
Parts Personnel

The General Manager ensures:

Customers receive proactive communication.
Repairs are completed accurately the first time.
Expectations and timelines are clearly communicated.
Customer concerns are resolved quickly and professionally.
Every interaction reflects the professionalism and quality associated with Elite Diesel and True North Fleet Services.
Financial & Business Performance

The General Manager is responsible for driving measurable business results through:

Revenue growth
Gross profit improvement
Labor efficiency
Technician productivity
Effective scheduling
Expense management
Inventory control
Customer retention
Operational excellence
Qualifications
5+ years of leadership experience within diesel, fleet maintenance, heavy equipment, trucking, automotive, or related service operations.
Strong operational and financial acumen.
Experience leading technicians and service personnel.
Proven ability to improve shop performance and team engagement.
Excellent communication and coaching skills.
Strong customer relationship management experience.
Experience managing multiple priorities in a fast-paced environment.
Valid driver's license.

Preferred:

Commercial fleet maintenance experience
Multi-location leadership experience
Experience with shop management systems
Knowledge of diesel truck and trailer repair operations
What Success Looks Like

Successful General Managers consistently deliver results in:

Complete Customer Satisfaction
Safety Performance
Technician Productivity & Efficiency
Labor Gross Profit
Revenue Growth
Inventory Accuracy
Employee Development & Retention
Operational Excellence
Quality of Repairs
On-Time Service Delivery
Continuous Improvement
Why Join Elite Diesel?

When you join Elite Diesel, you're joining a company backed by the strength and resources of True North Fleet Services while preserving the culture, relationships, and reputation that have made Elite Diesel successful.

We invest in our people because we believe exceptional employees create exceptional customer experiences.

If you're looking for an opportunity to make a lasting impact, build great teams, and help shape the future of commercial fleet maintenance, we'd love to hear from you.

Elite Diesel is proud to be a trusted partner of True North Fleet Services and is an Equal Opportunity Employer.