Customer Care Specialist in Virginia Beach, Virginia at Virginia Foundation Solutions

ABOUT THE ROLE:

We are seeking a Customer Care Specialist to join our growing team! If you pride yourself on your positive attitude and friendliness, love to manage busy calendars, and are someone who loves to talk on the phone all day helping customers-- this role is for you.

ABOUT THE COMPANY:

Virginia Foundation Solutions is the top Foundation Repair Contractor serving Hampton Roads, NE North Carolina, and Richmond areas. We specialize in foundation repair, crawlspace and structural repair, crawlspace moisture control, and water management systems, and concrete leveling. We are a veteran owned company offering major career growth, fantastic benefits, and a fun yet challenging work environment. We have big goals, but are a tight-knit group of coworkers that loves to take care of our customers so everyone feels like part of the VFS Family. While this is an entry level position, our promotions and pay are merit-based, not schedule and percentage based.

JOB RESPONSIBILITIES INCLUDE:

Receiving incoming callsTransferring calls to co-workersScheduling appointmentsMaking outbound follow-up callsGathering customer information with accuracyManaging digital calendars with accuracyConfirming appointments and project datesSending mail to customersOther general office dutiesWHAT YOU CAN EXPECT FROM US:

Full-time employment (Monday-Thursday: 8 am - 5 pm, Friday: 8 am - 3 pm)Weekly PayIncentives and bonus opportunitiesFun events throughout the yearDown-to-earth office environment with a casual dress codeComplimentary snacks, coffee, and frequent company-paid mealsFull benefits package offered (Health Match, Dental, Vision, 401k Match, Profit-Sharing)Paid Holidays and Earned Time OffWHAT WE EXPECT FROM YOU:

Reliability & PunctualityA Positive "I Can Help" AttitudeCommitment to our company core values: Integrity, Hard Work, Positive Attitude, and Clear CommunicationProficiency in (or ability to learn) Microsoft Office, Outlook, and skilled with computersExcellent written and verbal communication skillsNo experience necessary – just a willingness to learn and be trained!Visit www.vfsworks.com to learn more about our company.

HOW TO APPLY:

Apply with your resume and contact info to this job posting. Please include with your resume either a brief message, summary, or cover letter to tell us a little bit about yourself and why you're a great fit for this role and our team!