Corporate Fleet Account Manager in Nutley, New Jersey at Excel Facility Services

Position Summary:

The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.

Key Responsibilities:

• Serve as the client's single point of contact for the fleet-washing program.

• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.

• Develop weekly and monthly washing schedules.

• Coordinate vehicle availability with individual client locations.

• Provide schedules and daily assignments to Crew Leads.

• Monitor production throughout the week rather than waiting until month-end.

• Track companywide target of approximately 1,386 washes/week.

• Track individual crew target of approximately 462 washes/week.

• Identify crews or locations falling behind schedule and implement recovery plans.

• Coordinate make-up service for vehicles that were unavailable.

• In office position

Maintain reporting distinguishing:

1. Scheduled vehicles
2. Available vehicles
3. Completed vehicles
4. Client-unavailable vehicles
5. Missed vehicles
6. Rescheduled vehicles

• Review daily Crew Lead production reports.

• Verify vehicle/unit documentation and service records.

• Manage client complaints and quality concerns.

• Coordinate re-washes when appropriate.

• Perform periodic field visits and quality inspections.

• Monitor safety and wastewater-compliance procedures.

• Review chemical, equipment and supply requirements.

• Coordinate equipment repairs and backup equipment.

• Coordinate relief staffing for callouts and emergencies.

• Monitor overtime and labor utilization.

• Review Crew Lead performance incentives.

• Prepare weekly/monthly client KPI reporting.

• Conduct client operational meetings and performance reviews.

• Coordinate with Excel accounting to verify monthly billable vehicle counts.

• Identify opportunities for operational efficiencies and additional fleet/facility services.