Operations Manager in Lynn, Massachusetts at Lynn Community Health Center

POSITION SUMMARY:

Under the direction of the Operations Director, the Operations Manager oversees daily operations on-site across integrated clinics, managing administrative staff. This role ensures efficient, high quality patient care and customer service from check-in to check-out.

Management of daily administrative and clinical practice operations include overseeing schedules of providers, support staff, and front desk staff in collaboration with other team leaders to ensure daily operations. Operations managers will coordinate and prioritize workflows, develop and implement appropriate systems, procedures, etc. Ideal candidates will be able to actively problem-solve, think creatively, and be able to communicate and engage with a broad range of stakeholders.

REQUIRED QUALIFICATIONS:

Education

Experience

Personnel Management

• For direct reports, has the responsibility to undertake the following employment actions: interviewing, hiring, staffing, corrective action, and termination. For clinical staff, this will be coordinated with Nursing, Medical and/or Behavioral Health leadership, as appropriate.
• Complete performance reviews for direct reports.
• Approve timesheets for direct reports, as well as providers in collaboration with Operations Director to ensure proper staffing levels.
• Coordinate the training of direct reports and hold them accountable to organization’s standards of operations.

Patient Flow

• Coordinate and oversee the daily flow of work, manage work schedules, assignments, and coverage (maintains “the schedule grid” for providers and direct reports).
• Develop and implement procedures to ensure efficient processing of work, including time of service, co-payment collection, on-team referral management, care coordination, pre-registration, and registration.

Operations Management/Scheduling

• Function as the primary leader for managing all clinical schedules on assigned team. Ensure that schedules meet the complex needs of patients, providers, and the organization.
• Train other staff in scheduling tasks, assigns and delegates tasks, and review schedules regularly.
• Monitor providers' schedules (Medical and BH) to ensure appropriate staff is present and a reasonable number of patients are scheduled to facilitate timely patient care in collaboration with Medical and Behavioral Health leaders.