Experienced Bartender - Downtown Hotel in Chattanooga, Tennessee at The Westin Chattanooga

Job Summary:

Bartenders are responsible for waiting on Bar and Hotel guests, obtaining drink and/or food order and serving each guest. Serve guests in rooftop bar and prepare cocktails while delivering excellent customer service. Responsibilities include but are not limited cleaning bar and restaurant area and restocking, advising manager of any needed inventory, and ensuring responsible decisions when serving alcohol.

Duties/Responsibilities:

• Act with the highest level of integrity in every decision.
• Certified in Serving Alcohol with Care or other like ABC training certification and has a valid ABC card (and maintains same during employment). Complies with all ABC rules, laws and regulations as well as Server Responsibilities as defined in certified training materials.
• Promptly greet guests at bar and tables, offer food menu, inform them of the drink specials.
• Obtain the order and give to the kitchen for food preparation or mix drink as ordered, deliver order.
• Return to table periodically to make sure all needs are met, offer dessert.
• Verifying customer identification to ensure they meet age requirements for alcohol consumption.
• Present the check. When payment is offered, return change and receipt to guest.
• Remove dirty dishes and linen as needed. Reset tables with clean china, linen, silver, glassware, utensils, condiments, and paper.
• Basic knowledge of menu prices and composition.
• Requires familiarity of daily specials.
• Empty, clean and refill items as your side work duties describe.
• Maintain a clean uniform and person.
• Knowledge of fire alarm system and evacuation procedures.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employees issues, etc.
• Use pour measuring shot cup to ensure all drinks contain the proper amount of alcohol.
• Immediately inform the Manager on Duty of any guest issues.
• Must be able to work a flexible schedule including evenings, weekends, and Holidays.
• Quickly respond to all guest requests.

Required Skills/Abilities:

• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work as part of a team and follow instructions.
• Flexibility to work shifts, including late nights, weekends, and holidays.
• Ability to function well in a high-paced and at times stressful environment.
• Alcohol Server Permit is required to serve alcohol. Must be obtained within first 60 days of employment.

Supervisory Responsibilities:

• None.

Physical Requirements:

• Must be able to stand/walk on feet for up to 8 hours.
• Must be able to handle heat and stress.
• Must be able to bend, reach, kneel, push and stretch.
• Must be able to lift at least 40 pounds.
• Must be comfortable using a step stool or ladder.
• Must have clear vision for close cleaning and writing tasks.
• Must have clear vision for distances up to 25 feet.
• Must have good finger dexterity for prep work and writing.
• Must be able to use/lift arms for up to 8 hours.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.