Diagnostic Imaging Coordinator in Leominster, Massachusetts at Mass Lung & Allergy PC

POSITION SUMMARY
As a Diagnostic Imaging Coordinator at MASS LUNG & ALLERGY (MLA) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all staff in support of patient services, exhibiting flexibility and a “can-do” attitude. Patient services are the key priority in this position requiring the Diagnostic Imaging Coordinator to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

DUTIES AND RESPONSIBILITIES:
1. Responsible for scheduling radiology, pulmonary function and other imaging tests for Leominster, Marlborough and Concord office providers including but not limited to: CT, MRI, PET/CT, Echo, Nuclear Stress and Pulmonary Function testing.
2. Obtain prior authorization and/or referrals for all testing as needed.
3. Facilitates requests for lab work that may be needed for specific testing.
4. Contacts patient to discuss testing appointment as well as the requirements & instructions (ie: stopping medications, directions, etc).
5. Assist with scheduling follow-up appointments for patients after testing is scheduled.
6. Provide patients with support and guidance as needed.
7. Attends staff and medical meetings, as required.
8. Performs all duties in support of successful EHR/EPM implementation.
9. Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

QUALIFICATIONS:
1. Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.
2. Beginner to intermediate computing and phone skills.
3. Ability to multi-task and work effectively in a high-stress and fast-moving environment.
4. Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
5. Working knowledge of “Universal Precautions,” demonstrates professionalism at all times.
6. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
7. Bilingual English/Spanish and/or other languages strongly preferred.
8. Valid Driver’s License, insurance, and ability to travel as required to perform duties.

EDUCATION AND EXPERIENCE:
1. High school Graduate (or GED) required.
2. Familiarity with community / service area.
3. Previous experience in a medical office setting is highly desirable.
4. Electronic medical records experience preferred.
5. Previous experience with insurance and referrals preferred.