Part Time Inside Sales in Hendersonville, North Carolina at KDS Windsor

KDS Windsor is the leading manufacturer of lumber dry kilns, biomass heat plants, and industrial drying systems in North America. We are seeking a highly organized, energetic, and mechanically inclined Part-Time Inside Sales Representative to support our sales, service, and operations teams.

This position plays a critical role in supporting customers, preparing estimates and quotations, processing parts and service-related orders, coordinating materials, managing inventory, and serving as a key link between customers, vendors, and internal departments to ensure customer requests are handled accurately, efficiently, and professionally.

The ideal candidate is a strong multitasker with excellent communication skills, exceptional attention to detail, and the ability to learn technical products, parts, and services. A college degree is not required. Relevant experience, mechanical aptitude, organizational skills, and a strong work ethic are valued more than formal education.

Schedule: 8am-5pm, Tuesday, Wednesday, Thursday

Pay: Hourly Rate $30 per hour

Primary Responsibilities

• Prepare detailed estimates and proposals for replacement parts, field service work, and Industrial Mechanical Group (IMG) opportunities
• Process parts orders, service-related orders, and customer purchases from receipt through completion
• Maintain communication with customers regarding pricing, lead times, order status, and technical questions
• Coordinate with vendors and internal departments to obtain pricing, lead times, and material availability
• Track and manage inventory between company facilities
• Support sales and service personnel with administrative and customer-related tasks
• Learn KDS products, services, and applications
• Coordinate activities across sales, service, engineering, manufacturing, and accounting departments
• Monitor open quotations and orders to ensure timely follow-up and customer satisfaction
• Maintain accurate records using Microsoft Teams, QuickBooks, and other company software platforms
• Assist customers with parts identification, product selection, and basic troubleshooting
• Follow up on quotations and customer inquiries
• Perform other duties as assigned

What Makes Someone Successful in This Role

The most successful candidates are highly organized, possess strong common sense, communicate well with customers, and can effectively manage multiple priorities in a fast-paced environment. They are comfortable learning technical products and services, solving problems, preparing estimates, and coordinating activities between customers, vendors, and internal departments. Success in this role requires the ability to stay organized, adapt to changing priorities, and manage numerous customer requests, quotations, orders, and deadlines simultaneously.

KDS Windsor is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, gender expression, genetic information, religion, national origin, disability, or any other category protected by federal and state law.

Required Qualifications:

• Mechanical aptitude and the ability to understand industrial equipment and mechanical systems
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Strong customer service mindset
• Basic math skills with the ability to perform material takeoffs, calculations, and estimating tasks
• Proficiency with Microsoft Excel, Word, Outlook, and Teams
• Ability to learn and utilize QuickBooks and other business software applications
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy
• High School Diploma or equivalent
• U.S. work authorization

Desired Qualifications:

• Experience working in manufacturing, construction, industrial sales, maintenance, service, or parts departments
• Experience reading and interpreting mechanical drawings and equipment layouts
• QuickBooks experience
• Purchasing or inventory management experience
• Experience preparing estimates, quotations, or bids
• Familiarity with lumber, manufacturing, industrial equipment, or construction industries