eXpert Care Desk, Concierge in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Expert Care Desk, Concierge based in the United States.

This role is dedicated to delivering high-touch, white-glove support within a fully virtual real estate ecosystem, ensuring agents receive timely, accurate, and seamless assistance across a range of operational and platform-related needs. You will act as the first point of contact for inbound inquiries, helping users navigate tools, processes, and onboarding steps within a complex digital workspace. The position requires a strong service mindset, excellent communication skills, and the ability to resolve or appropriately route issues in real time. You will work in a fast-paced, fully remote environment where responsiveness, clarity, and customer satisfaction are essential. This is a highly interactive role focused on enhancing the agent experience through exceptional support and consistent follow-through. Success in this position comes from combining empathy, organization, and problem-solving in a technology-driven service setting.

• Serve as the first point of contact for agent inquiries via phone, email, live chat, and virtual office tools, providing timely Level 1 support.
• Deliver accurate responses and guidance on onboarding, platform usage, and company tools and resources.
• Troubleshoot and resolve routine issues, escalating more complex cases to the appropriate departments when necessary.
• Maintain detailed and accurate records of all interactions using CRM and ticketing systems.
• Support multiple departments by handling incoming Level 1 inquiries and ensuring smooth issue routing.
• Provide exceptional “white-glove” service to agents, ensuring a high standard of responsiveness and satisfaction.
• Guide users through systems and processes, ensuring clarity and ease of navigation within the virtual environment.

• High school diploma or equivalent required; additional experience in customer service or related fields preferred.
• 0–2 years of experience in a customer support or client-facing role (2+ years in customer service strongly preferred).
• Real estate industry experience is a plus but not required.
• Strong written and verbal communication skills with a customer-first mindset.
• Excellent organizational skills and ability to manage multiple inquiries simultaneously.
• Familiarity with Microsoft Office and/or Google Workspace tools.
• Strong problem-solving skills with the ability to triage and resolve basic issues efficiently.
• Comfortable working in a fast-paced, fully remote environment.

• Fully remote work-from-anywhere environment within Central Time zone alignment.
• Company-provided equipment to support productivity and remote collaboration.
• Fixed-term 6-month contract with structured working hours (10:30 AM – 2:30 PM CST).
• Opportunity to gain experience in a large-scale, fully virtual real estate ecosystem.
• Exposure to advanced digital tools, CRM systems, and cloud-based collaboration platforms.
• Inclusive and supportive remote-first culture focused on service excellence and accessibility.