Volunteer Support Manager in Chesapeake, Virginia at Girl Scout Council Of Colonial Coast

Excellent benefit package including: medical/dental insurance (GSCCC pays 90% of medical premium),health savings account, complimentary life insurance, Aflac benefits, 403b/Roth with match, 12 holidays per year (including last week of December), and a generous leave program starting your first day of employment. Hybrid remote work and flexible hours may be available after training.

Are you passionate about empowering volunteers and building strong community connections? We are seeking a dynamic volunteer support manager to lead volunteer engagement, retention, and support initiatives across our organization. In this role, you will provide leadership to a team of volunteer support professionals, oversee volunteer recognition programs, resolve complex volunteer issues, and develop innovative strategies that strengthen the volunteer experience. The ideal candidate is a collaborative leader with experience in volunteer management, team supervision, and customer engagement who is committed to creating an inclusive environment where volunteers and staff can thrive.

ABOUT OUR ORGANIZATION

We are one of 111 councils chartered by GSUSA, the world's leading organization dedicated solely to girls, where, in an accepting and nurturing environment, girls build character and skills for success. In partnership with caring adults, girls develop qualities to serve them all their lives: strong values, social conscience, and conviction about their potential and self-worth. We serve almost 7,000 girls throughout southeastern Virginia and northeastern North Carolina. With the guidance of over 5,000 dedicated and trained volunteers, girls discover the fun, friendship, and power of girls together. From exploring science, technology and the environment to learning about healthy living, anti-bullying and financial literacy, girls are given opportunities to be challenged and learn new skills.

SUMMARY OF POSITION

The volunteer support manager is responsible for providing management oversight of volunteer support specialists, new leader specialist, and troop and service unit volunteers to achieve Council-wide retention goals. They are responsible for providing leadership in the development of innovative strategies, effective service, and conflict resolution for supporting girl and adult membership through the service unit structure.

ACCOUNTABILITIES

• Create innovative strategies and effective services for supporting girl and adult membership to achieve Council-wide retention goals.
• Responsible for volunteer service oversight and resolution of escalated conflict issues.
• Oversee and direct girl awards (Bronze, Silver, Gold, etc.) and event management for the girl awards ceremony.
• Oversee and direct the adult awards’ nominations process and event management for the adult awards ceremony.
• Oversee volunteer engagement and utilization of Rallyhood.
• Provide direction and guidance to staff in determining and developing innovative strategies to ensure the effective training and support of troop leaders and service unit volunteers.
• Manage the work to support and evaluate service units so that units are high-functioning and meeting requirements and expectations.
• Utilize customer relationship management systems to report, track, and monitor performance, cases, and tasks to ensure consistent progress to achieve goals. Ensure service unit information is kept current.
• Strengthen the Council’s relationship with volunteers through appreciation, guidance, and support.
• Promote the Girl Scout Leadership Experience (GSLE) through the use of the Volunteer Toolkit (VTK), Safety Activity Checkpoints, and other planning tools.
• Provide interpretation of GSUSA initiatives and national and local trends affecting girls throughout the Council jurisdiction.
• Ensure the effective flow of communication between service unit volunteers and staff. Oversee the effective brokerage and access to additional support services and resources.
• Keep current on product program information and support training and messaging that is offered to service unit volunteers.
• Participate in the department goal setting, budgeting, and planning process. Manage associated budget(s), work plans and goals.
• Exercise management, operational, and budgetary oversight in all areas of accountability.
• Lead, motivate, and retain a high performing staff. Evaluate and manage team performance. Ensure full team effort, optimal productivity levels, and attainment of team/individual goals.
• Provide interpretation of GSUSA initiatives and national and local trends affecting girls throughout the Council jurisdiction.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.

Education, Experience, & Certifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum 3 years’ experience with proven recruitment and customer engagement results.
• Must have supervisory experience leading a professional team.
• Must have volunteer management experience.
• Knowledge of Girl Scouting preferred.

Skills & Competencies

• Excellent technical computer skills in Microsoft Office 365. Salesforce experience preferred. Ability to learn new software as required.
• Ability to project a high level of professionalism while networking in the public arena. Ability to speak passionately and with conviction about the organizational mission and its importance to the public.
• Demonstrated reasoning and negotiation skills to identify and resolve conflict.
• Ability to clearly communicate verbally and in writing.
• Demonstrated experience in the development and administration of budgets.
• Ability to analyze information, formulate work plans, articulate goals, and produce required statistical reports.
• Ability to work independently and prioritize work while managing multiple deadlines.
• Demonstrated commitment and ability to interact with diverse populations.

Additional Requirements

• Ability to work a flexible schedule including evening and weekends.
• Ability to travel throughout Council jurisdiction.
• Must have personal transportation, possess a valid driver’s license, personal auto insurance, and meet the Council insurance company’s requirement for coverage.
• Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
• Successfully pass background investigation.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.
• Must be able to drive within Council jurisdiction.
• Clearly communicate both verbally and in writing.
• Evening/weekend work frequently occasionally.