SYSTEMS INTEGRATION ANALYST II (ADMIN CENTER - TRAVERSE CITY, MI) in Traverse City, Michigan at 4Front Credit Union

Systems Integration Analyst II

4Front Credit Union | Information Technology | Exempt

This position is not eligible for immigration sponsorship.

This position is housed in Traverse City, Michigan and is required to be in person, in office Tuesday-Thursday.

Salary Range: $73,492.22 - $91,865.28

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About 4Front Credit Union

At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

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Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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Reporting Structure

• Reports to: Enterprise Applications & Data Services Manager
• Supervises: None (serves as a resource to Systems Integration Analyst I)

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Position Purpose

The Systems Integration Analyst II supports organizational efficiency and system reliability by maintaining application integrations, automating business processes, and ensuring data moves securely and effectively across the technology ecosystem. This role serves as a key technical resource responsible for application support, vendor coordination, system connectivity, and lightweight development efforts that improve operational effectiveness and user experience. The position works closely with Information Technology, business units, and third-party vendors to support application stability, integration performance, and ongoing technology enhancements. Through technical expertise, collaboration, and problem-solving, this role helps ensure technology platforms operate reliably and work together seamlessly to support organizational goals.________________________________________

What You’ll Do

Application Support & System Reliability

• Serve as a primary resource for application support, troubleshooting, and issue resolution
• Coordinate with vendors to investigate, resolve, and prevent application-related issues
• Monitor system performance, alerts, logs, and operational health indicators
• Support application upgrades, patches, enhancements, and release testing activities
• Assist with validation and user acceptance testing of system changes and updates
• Identify opportunities to improve system stability, usability, and operational efficiency through configuration and automation improvements________________________________________

Systems Integration & Connectivity

• Support system integrations through APIs, file transfers, vendor-managed interfaces, and data exchange processes
• Maintain reliable connectivity between applications, vendors, and business systems
• Troubleshoot integration failures, data flow interruptions, and interface-related issues
• Document integration workflows, system dependencies, and interface requirements
• Assist with implementation and maintenance of integration solutions that support operational needs
• Promote secure, reliable, and efficient movement of information across technology platforms________________________________________

Development & Automation Support

• Develop and maintain lightweight applications, automation solutions, widgets, and scripts that support business operations
• Support automation initiatives that reduce manual effort and improve workflow efficiency
• Enhance existing scripts, integrations, APIs, and web-based components used throughout the organization
• Assist with development and maintenance of technical solutions that improve usability and operational effectiveness
• Support implementation of technology enhancements that streamline business processes and improve employee experiences

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Data & Reporting Support

• Extract, validate, and deliver data files that support reporting and Business Intelligence needs
• Assist with troubleshooting data flow issues between applications, integrations, and reporting systems
• Support accuracy, consistency, and reliability of operational and reporting data
• Collaborate with Business Intelligence and operational teams to address data-related concerns and requirements
• Help maintain documentation related to data exchanges, reporting processes, and system dependencies

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Vendor & Technology Partnership

• Build collaborative relationships with technology vendors, support providers, and business partners
• Coordinate vendor communications related to application support, issue resolution, upgrades, and enhancements
• Support vendor-managed implementations and technology initiatives as assigned
• Assist with evaluating system functionality, vendor recommendations, and enhancement opportunities
• Promote effective communication between vendors, Information Technology teams, and business stakeholders

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Documentation & Knowledge Management

• Maintain documentation related to applications, integrations, automation workflows, and support processes
• Ensure technical procedures and system dependencies are accurately documented and accessible
• Assist with development of support materials, operational documentation, and knowledge-sharing resources
• Promote consistency and continuity through strong documentation practices

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Operational Excellence

• Manage multiple priorities, incidents, projects, and support activities effectively
• Maintain strong organization, attention to detail, and technical problem-solving skills
• Communicate technical issues, risks, and recommendations clearly to both technical and non-technical audiences
• Support continuous improvement of application support, integration management, and technology operations
• Contribute positively to team collaboration, service excellence, and organizational success

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What Success Looks Like

• Applications remain stable, reliable, and available to support business operations
• Integrations operate consistently with minimal disruption or manual intervention
• Data moves accurately, securely, and efficiently between systems and vendors
• Automation efforts improve operational efficiency and reduce manual workload
• Vendor issues and application concerns are resolved effectively and professionally
• System documentation remains current, organized, and accessible
• Technology platforms support organizational goals and deliver positive user experiences
• Information Technology teams and business partners receive responsive, solution-focused support

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Qualifications

Education

Bachelor's degree in Computer Science, Information Systems, or related field preferred.

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Experience

3–5+ years of experience in application support, systems integration, automation, development support, or related Information Technology roles required.

Experience supporting vendor-hosted applications, SaaS platforms, or financial services environments preferred.

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Knowledge & Skills

• Strong troubleshooting and analytical abilities with a focus on application support and issue resolution
• Strong understanding of systems integration concepts including APIs, file transfers, and data exchange processes
• Experience working with vendor-hosted applications and third-party technology platforms
• Experience with scripting, automation, and lightweight development solutions
• Familiarity with REST/SOAP APIs, JSON/XML, and file-based integrations
• Understanding of software development principles and maintainable coding practices
• Ability to read and interpret technical documentation, API specifications, and system requirements
• Strong communication and collaboration skills across technical and non-technical teams
• Ability to manage multiple priorities in a fast-paced support environment
• Willingness to learn new systems, technologies, and vendor platforms continuously

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Physical & Work Environment

• Primarily office environment
• Frequent computer, keyboard, and telephone use
• Sedentary work with occasional lifting up to 50 lbs.
• Frequent analysis, troubleshooting, and technical problem-solving activities
• Occasional participation in system testing, upgrades, or implementation activities as needed

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Compliance Commitment

This role requires adherence to organizational policies related to:

• Information Security and Cybersecurity Standards
• Data Privacy and Confidentiality Requirements
• Technology Governance and Operational Controls
• Vendor Management and Risk Management Standards
• Applicable financial institution regulations and organizational policies

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Additional Expectations

• Assumes responsibility for tasks and duties as assigned

This job description is not intended to be all-inclusive. Additional duties may be assigned as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.