Director of Operations in Houston, Texas at EPIC Health System LLC

Location: Houston, TX
Employment Type: Full-Time

At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As the Director of Operations, you’ll be a pivotal leader in driving efficiency, enhancing patient care, and fostering a culture of excellence across our healthcare network. If you’re a strategic thinker with a proven track record of operational leadership, we want you on our team.

• Develop and execute strategic plans to optimize operational efficiency, quality of care, and patient satisfaction.
• Collaborate with senior leadership to align operational goals with EPIC Health’s mission and long-term vision.
• Drive growth initiatives and operational scalability across multiple healthcare locations.

• Oversee daily operations, including staffing, resource allocation, and workflow optimization.
• Ensure compliance with healthcare regulations, quality standards, and best practices.
• Identify and implement process improvements to enhance service delivery and patient outcomes.
• Support clinic leaders and department managers in achieving operational and financial goals.

• Develop and manage budgets, control expenses, and maximize revenue streams.
• Identify opportunities for cost savings and revenue enhancement while maintaining quality standards.
• Monitor key performance indicators and operational metrics to ensure organizational success.

• Lead initiatives to monitor and improve the quality of healthcare services, patient outcomes, and patient satisfaction.
• Implement performance metrics and benchmarking to drive continuous improvement.
• Promote a culture of accountability, excellence, and patient-centered care.

• Recruit, mentor, and inspire a high-performing team, fostering a culture of collaboration and growth.
• Provide leadership and guidance to staff, promoting professional development and engagement.
• Build succession plans and leadership development strategies across the organization.

• Build strong relationships with physicians, clinical staff, administrators, and external partners.
• Collaborate across departments to ensure alignment and operational success.
• Serve as a key liaison between executive leadership and frontline operations teams.

• Evaluate and implement technology solutions to streamline operations and enhance productivity.
• Stay informed on emerging trends and innovations in healthcare technology.
• Leverage data analytics and reporting tools to support operational decision-making.

• Identify and mitigate operational risks, ensuring compliance with legal and regulatory standards.
• Develop and enforce policies and procedures to safeguard the organization’s reputation and assets.

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred.
• Minimum of 5–7 years of progressive healthcare operations leadership experience.
• Experience overseeing multi-site healthcare operations, ambulatory care, primary care, specialty care, or value-based care programs preferred.
• Strong understanding of healthcare regulations, compliance requirements, and industry standards.
• Experience managing budgets, operational performance, and cross-functional teams.

• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven success leading teams and managing complex projects in a healthcare environment.
• Proficiency in healthcare management software, data analysis tools, EHR systems, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, growth-oriented healthcare organization.

• Certification in Healthcare Administration (e.g., Certified Healthcare Executive, Certified Medical Practice Executive).
• Experience managing multi-location healthcare facilities or large-scale healthcare operations.
• Bilingual in Spanish or Mandarin is highly preferred to effectively support Houston’s diverse patient population.
• Experience working with underserved, multicultural, and multilingual communities is strongly preferred.

When you join EPIC Health, you're joining a mission-driven organization dedicated to improving healthcare access, quality, and outcomes for the communities we serve.

• Competitive Salary and Comprehensive Benefits Package
• Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional Development and Leadership Growth Opportunities
• Collaborative Culture Focused on Innovation and Excellence
• Opportunity to Make a Meaningful Impact on Patient Care

If you’re a driven leader ready to shape the future of healthcare, we want to hear from you.

Apply today to join EPIC Health and make a lasting impact in the communities we serve.

Background checks are required for this role.