Promotions Supervisor - Full Time in Northfield, Ohio at Northfield Park Racino

The Promotions Supervisor is responsible for oversight of our front-of-house team working in one of our world-renowned venues.

Principal Duties & Responsibilities

• Assist Manager with basic floor duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership
• Complete pre/post event reports and equipment, ensure that all equipment is checked out/in appropriately
• Identify and report any safety concerns
• Monitor and maintain inventory and stock of all equipment and supplies
• Monitor staff and vendors interactions with guests at all events to ensure high levels of service
• Review and recommend event operational policies and procedures for the department
• Supervise special event promotions and promotions staff
• Provide leadership, direction, and guidance to staff to ensure successful event execution
• Assist with guest concerns/complaints
• Ability to navigate through various systems

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Education

• High School Diploma or GED Required

Work Experience

• 1+ Years of Prior Relevant Experience Customer service Required
• 2 years of experience in a lead or supervisory role Preferred

Additional Requirements

• Work varied shifts, to include weekends and holidays Required
• Experience using the internet, MS Office, Word and Excel Preferred
• Experience supervising teams of ten (10) or more Preferred
• Experience working in a hospitality facility Preferred

Knowledge, Skills and Abilities

• General knowledge of mathematical skills including addition, subtraction, multiplication and division
• Ability to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to lead and mentor a team
• Ability to operate independently
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards