MB-Retail Supervisor in Big Sky, Montana at Moonlight Basin

Summary

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Opportunity

Moonlight Basin is seeking a Retail Supervisor who ensures every member and guest receives outstanding service in a friendly, welcoming environment. This role is empowered to guarantee total member satisfaction, displaying hospitality and professionalism at all times while representing Moonlight Basin with pride. The Retail Supervisor helps lead the day-to-day operations of the Retail department, supporting the Retail Associate team and ensuring every transaction and interaction reflects the club's standards of service.

Essential Duties & Responsibilities

• Assist in managing the Retail department, including coaching, counseling, training, and disciplinary action when necessary.
• Oversee retail staff to ensure consistent use of department practices and procedures across shifts.
• Initiate interaction with members, guests, and prospective members to gather and share information, ensure compliance with standards and expectations, and receive feedback.
• Supervise the daily operations of the Retail division, including shifts and special events as needed.
• Conduct training as needed to keep the Retail team informed on club events, activities, policy changes, and other information relevant to the member experience.
• Work with the Retail team to ensure Retail Associates consistently meet or exceed member expectations.
• Maintain inventory levels, monitor fluctuating supply and demand, and assist in coordinating product procurement.
• Oversee special and unique member requests before and during their visit; work with the Retail Manager to plan for VIP needs.
• Assist the Retail Manager with scheduling employees to ensure hours of operation align with club needs and business demands.
• Interface with other departments to meet member, guest, and prospective member requests.
• Oversee shipping, receiving, and mail delivery of Retail items.
• Maintain accurate member billing records.
• Respond to member, guest, prospective member, and interdepartmental inquiries via phone, email, fax, and mail.
• Maintain detailed records of member preferences and requests.
• Handle member complaints that escalate beyond the Retail Associate level.
• Recognize Retail team member excellence and identify areas for improvement on a daily basis.
• Support departmental financial objectives, including monitoring expenditures and helping identify corrective actions to meet goals.
• Perform other duties as assigned; job duties and responsibilities may be reassigned at any time based on business needs.

Competencies

• Displays hospitality and professionalism with members and guests at all times.
• Handles all transactions in a legal and ethical manner.
• Maintains a positive, respectful, and professional attitude with members, guests, vendors, and coworkers.
• Communicates clearly and effectively with members, guests, coworkers, and leadership, both verbally and in writing.
• Exercises sound judgment, knowing when to resolve an issue directly versus involving a manager.
• Maintains discretion and protects member privacy at all times.

Qualifications

• Associate degree or equivalent coursework required.
• Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field preferred.
• Minimum 4 years of experience in the retail industry.
• Minimum 2 years of supervisory experience.
• Valid state driver's license required.
• Basic math skills and the ability to solve routine problems independently, knowing when to involve a manager.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; long hours may be required based on business demands.

Supervisory Responsibilities

• Supervises Retail Associates, including coaching, training, scheduling, and disciplinary action when necessary.

Benefits of Employment

• Competitive salary
• Annual discretionary bonus
• Heath, dental, vision insurance
• Matching 401(k) with match and no vesting schedule
• Short- & Long-Term Disability and Life Insurance paid for by the company
• Matching 401(k) with match and no vesting schedule
• Complimentary meal per shift
• Tuition reimbursement
• Wellness program
• End-of-season discounts on our retail store items
• Employee housing options available

Working Conditions

Work for this position is usually performed in a climate-controlled retail environment. However, the employee may occasionally be required to work outdoors in extreme heat, cold, rain, wind, snow, or other inclement weather as the demands of the position dictate.

Physical Requirements

• Frequently required to bend, stoop, kneel, crouch, reach with hands and arms, or operate a computer.
• Frequently required to lift up to 40 pounds.
• Constantly required to stand, walk, talk, and hear.
• Constantly required to use hands and fingers to handle, organize, or lift items.
• Constantly required to use vision to assess accuracy, neatness, attention to detail, and thoroughness of work.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.