Nursing Care Coordinator (Senior Living) in PLANO, Texas at The Outlook at Windhaven

At The Outlook at Windhaven, hospitality is more than a service—it is the foundation of how we care for one another. Our luxury senior living community in Plano, TX, is dedicated to creating an environment where residents feel welcomed, valued, connected, and supported in every aspect of life. As part of the Forefront Living family, we are committed to making every moment matter.

Do you have a passion for nursing, a heart for older adults, and a desire to make a meaningful difference every day? Do you thrive on building relationships, supporting your team, and providing care that goes beyond the clinical checklist?

As our Nursing Care Coordinator, you’ll have the opportunity to combine your clinical expertise with your passion for people. Working alongside the Director of Assisted Living and an interdisciplinary team, you’ll help ensure residents receive personalized, compassionate care while serving as a trusted resource for residents, families, and teammates.

You’ll have the opportunity to mentor others, strengthen your leadership skills, collaborate with healthcare partners, and help create an exceptional experience for the residents we serve.

If you’re a compassionate nurse who loves making a difference, values teamwork, and is ready to grow as a leader, we’d love to have you join us!

**Final compensation within the listed pay range will be based on relevant experience, skills, and qualifications, and will align with our established pay scale.

Essential Duties

1. Support the Director of Assisted Living with daily department operations, resident care oversight, and follow-up on priority clinical and staffing needs.
2. Complete/Assist with resident level of care assessments, annual reviews, change-in-condition follow-up, and service plan updates based on current resident status.
3. Complete the “Daily Start-Up” review process to identify changes in condition, required notifications and accurate documentation in the electronic medical record. Direct needed follow-up.
4. Attend assigned interdisciplinary service plan meetings and communicate updates to the care team as needed.
5. Help maintain resident rosters, acuity tracking, and other department logs used for staffing, quality review, and state readiness.
6. Provide orientation, feedback and support to clinical staff on expectations, documentation, customer service, safety, infection control, and community procedures.
7. Observe care delivery on the floor and provide real-time follow-up related to quality of care, teammate performance, resident interaction, and policy adherence as needed.
8. Assist with performance evaluations, coaching conversations, and disciplinary follow-up in collaboration with the Director of Assisted Living and Human Resources as applicable.
9. Manage clinical staffing through OnShift. Coordinate call-ins, schedule adjustments, shift coverage, and staffing follow-up in accordance with approved staffing plans and departmental guidelines.
10. Verify payroll-related timekeeping and approved time-off scheduling.
11. Assist with interview screening, onboarding, and orientation of new teammates, including review of work rules, call-in expectations, and schedule processes.
12. Monitor meal service, resident flow, and day-to-day unit operations and assist with problem-solving when immediate support is needed.
13. Investigate resident, family, or teammate concerns brought to the department and report findings and recommendations to the Director of Assisted Living.
14. Maintain confidentiality of resident and teammate information and serve as a liaison with other departments, providers, families, and outside partners.
15. Step into nurse or other direct support duties during staffing emergencies or urgent operational needs, within licensure and training.
16. On call for scheduling during the week and every other weekend for both clinical and scheduling needs.
17. Serve as the primary liaison between residents, families, physicians, specialists, and other healthcare providers by coordinating communication, physician orders, referrals, and follow-up care.
18. Receive, process, and communicate physician documentation, orders, referrals, and recommendations, ensuring timely implementation and accurate documentation in the electronic medical record.
19. Perform other duties as assigned to support the clinical, operational, and staffing needs of the community.

Qualifications:

1. Associates degree
2. Valid Texas LVN license
3. Ability to perform Essential Duties
4. Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
5. Ability to perform work tasks within the Physical Demand Requirements
6. Ability to comply with the Resident Bill of Rights and Employee Responsibilities
7. Ability to comply with organizational and departmental safety policies and procedures
8. Demonstrated supervisory and managerial skills
9. Knowledge of current professional nursing theory and practice
10. Excellent technical, assessment and documented skills
11. Ability to organize workflow, respond to emergencies and note detail
12. Ability to maintain a positive, stable disposition in performing work in association with staff and residents.
13. Ability to maintain a high level of performance in an environment of frequent demands and changes
14. Excellent verbal and written communication skills
15. Ability to read, write and effectively communicate in English
16. Excellent computer skills