Quality Assurance Specialist ( Temp Contract) in at AccuSourceHR, Inc.

Core Value Summary: As an AccuSourceHR staff member it is important that you embrace our company core values.

• Customer Obsessed: We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.
• Collaboration: We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccusourceHR staff works together to make our business great; We create amazing customer experiences every time.
• Innovation: We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.
• Passionate: We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.
• Transparency: We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.
• Accountability: We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.

Job Summary:

The Quality Assurance Specialist is a key team member in the fulfillment of background checks for AccuSourceHR and has a crucial role in ensuring the accuracy, efficiency, and compliance of our operations. This position reviews the background check results for completeness, accuracy and compliance. Additionally, the Quality Assurance Specialist should love for ways to improve the process.

Key Responsibilities:

• Ensure all Profiles (background reports) are processed properly to contain all appropriate Orders (components of the background check) in accordance with company and client guidelines.
• Maintain compliance with federal, state, and local laws and regulations, ensuring all operations meet legal requirements.
• Review searches as needed, to ensure they are completed accurately and in accordance with applicable laws, and that all hits are entered and reported correctly.
• Assist with consumer disputes and rechecks.
• Ask questions as needed to Senior Quality Assurance Specialists, Operations Leadership and or Compliance.
• Maintain production levels as specified by Operations Leadership
• Reviews processes on a regular basis to look for areas for efficiency and quality improvements.
• Participate in special projects and other tasks as needed by management.

Education/Experience:

• High School diploma (or GED) is required; a minimum of 1 year of screening experience preferred or associate or bachelor’s degree preferred.
• Knowledge of background checks, pre-employment screenings, and/or court terminology is preferred.

Qualifications/Skills: The requirements listed below are representative of the knowledge, skills and/or abilities for this position.

• Excellent interpersonal skills, with the ability to communicate effectively and build strong relationships with team members.
• Strong organizational skills and attention to detail, with a keen eye for identifying and addressing errors or discrepancies.
• Exceptional time management skills, with a proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement improvements.
• Previous experience working in a remote environment, with the ability to effectively collaborate and communicate with colleagues across different locations.
• Impeccable spelling and grammar; must be comfortable communicating via email, phone and Microsoft Teams
• Proficient in MS Office Suite Software (Teams, Word, Excel, Outlook, SharePoint).

Benefits:

• Work with a great team of likeminded thinkers who are driven to deliver for our customers.
• Medical, vision, dental and supplemental insurance (with company contributions)
• 401(k) (with company match)
• Paid holidays and paid time off (PTO)
• Sick Time
• Pet Insurance

Physical Requirements:

• Create and maintain a dedicated remote workspace.
• Extended periods of sitting at a desk.
• The majority of work hours spent looking at computer screen.

Equal Employment Opportunity:

AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.

AccuSourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms.