Customer Support Engineering Administrator in Sudbury, Ontario at MACLEAN ENGINEERING & MARKETING CO. LIMITED

• Daily Engineering Operations: Coordinate daily tasks of the Customer support engineering team, ensuring efficient allocation of work and timely response to customer needs.
• Reassign work as needed, making judgments based on current workloads & priorities
• Coordinate and maintain schedules while ensuring attention to multiple factors (location, time, etc.) and engaging in timely and clear communication with all relevant parties
• Handle a variety of scheduling issues/needs efficiently and with attention to detail in a fast-paced environment utilizing the required systems and procedures
• Facilitate and participate in weekly schedule reviews
• Organize and maintain training matrix, ensuring all personnel hold current training certificates/documents (WHMIS, Norcat, site orientations, etc.)
• Ensure team members complete and submit required documentation timely and accurately
• Actively work towards meeting performance goals including but not limited to scheduling efficiency
• Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor
• Create and maintain system equipment project id
• Accurately track project progress and completion status
• Support engineering team with computer issues, etc
• Standardization of Processes: Support the implementation of standardized service and support processes, ensuring consistent practices are followed across all sites and that documentation aligns with company-wide expectations.
• Customer Interaction: Maintain strong relationships with site contacts and customers, ensuring a high level of service and professionalism is delivered.
• Coordinate and support travel logistics for engineering team including booking hotels, accommodations, and flights, ensuring alignment with project timelines.
• Generate and maintain weekly and monthly internal and customer‑facing reports aligned with the Engineering team’s activities, performance metrics, and objectives.
• Continuous Improvement: Identify opportunities for process improvements and contribute to initiatives that enhance service delivery, and team performance.

• Post‑secondary diploma or degree in one of the following:
  • Business Administration
  • An equivalent combination of education and relevant experience may be considered.
• Proven experience coordinating multiple people, schedules, and priorities in a fast‑paced operational environment
• Experience working in a team environment.
• Attention to detail in documentation, and compliance tracking
• Proficiency in MS Office Software (Word, Excel, PowerPoint, Sharepoint)
• Strong interpersonal and communication skills, with the ability to interact effectively with customers, team members, and cross-functional teams, proficiency in other languages is an asset
• Ability to work independently and take initiative, while maintaining alignment with team goals and company standards.
• Excellent organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
• Commitment to health, safety, and environmental compliance in all work activities
• Willingness and ability to travel internationally, with a valid driver’s license and Passport

• Office/Shop setting
• Travel may be required to visit MacLean Branches domestically and globally. A valid passport is required.

• HR Orientation
• HSE Orientation
• Sales and Support Training

• Must be able to complete all required training
• Must possess a valid passport and have the ability to travel to mine sites.

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

A clear and satisfactory result is required for all candidates prior to the confirmation of employment.