Bilingual Client Coordinator Team Lead in Chicago, Illinois at Serenity Home Health Care

The Bilingual Client Coordinator Team Lead is responsible for supervising the Client Coordination team, overseeing client scheduling, maximizing referral utilization, and ensuring compliance with agency policies and home care regulations. This role serves as a key liaison between caregivers, clients, client coordinators, and insurance case managers. The ideal candidate demonstrates strong leadership, excellent communication skills, and a deep understanding of the home care environment.

• Supervise, train, and provide ongoing support and re-training to Client Coordinators

• Monitor and manage the performance and daily workflow of the Client Coordination team

• Oversee client scheduling to ensure full utilization of approved hours from insurance payers

• Communicate with case managers regarding care plan adherence and quality of service

• Support client staffing and address challenges between coordinators, clients, and caregivers

• Mediate conflicts and resolve service-related concerns quickly and effectively

• Serve as on-call coordinator once every two months; respond to messages and emergencies

• Monitor compliance with agency policies and state regulations within the Client Coordination team

• Regularly review and follow up on Client Coordinator dashboards and caregiver updates

• Take inquiries from potential clients, provide accurate service information, and gather intake details

• Assist in posting and filling open visits for clients as needed

• Step in to cover responsibilities and dashboards in the absence of a Client Coordinator

• Compile and analyze monthly client call reports and escalate issues appropriately

• Report staffing challenges, unusual client situations, or caregiver incidents to the Branch Manager

• Perform other job-related duties as assigned

• Bachelor’s degree preferred; high school diploma or equivalent required

• Minimum 2 years of experience in a home care agency environment

• At least 2 years of experience in a supervisory or team leadership role

• Strong communication, customer service, and organizational skills

• Demonstrated conflict resolution and problem-solving expertise

• Proficiency in using scheduling software, Microsoft Office, and generating reports

• Ability to manage multiple priorities in a fast-paced environment

• Fluent in English (spoken and written)

• 24-hour Online Caregiver list Training Certificate required