Hospital Administrator in Seattle, Washington at Madison Street Animal Hospital

About the Role

A Hospital Administrator is the operational leader of two or more Cara hospitals, reporting to the Senior Director of Operations. You lead through your Floor Managers and partner with your Medical Director as your medical counterpart, working together to deliver the personalized, quality client experience Cara is known for.

Culture is felt before it is named, and that starts with leadership. As a Hospital Administrator, you set the tone for your hospitals while ensuring every location upholds the Cara standards of Compassion, Consistency, and Quality.

High-level responsibilities include:

• Owning operational outcomes across your assigned hospitals
• Coaching and developing Floor Managers as your operational extension on the floor
• Partnering with your Medical Director to align operations and medicine
• Ensuring compliance with Cara policies, processes, and standards across your locations
• Holding the line on the personalized, quality client experience at every visit
• Setting the cultural tone through how you show up, lead, and listen
• Driving hospital performance, team engagement, and team member development

Our Offer

• Salary range of $100,000 to $125,000 based on experience
• Quarterly and annual incentive program tied to performance of your assigned locations
• Medical, dental, and vision with four premium plan options, including family coverage
• 401(k) with a 4% employer match
• 120 hours of PTO, a 10-hour Personal Celebration Day, and 6 paid floating holidays
• Continuing education reimbursement up to $1,000 annually
• License renewal reimbursement where applicable
• Employee pet care discount for up to four personal pets
• Uniform allowance
• Employee Assistance Program

Who Will Succeed in This Role

Stepping out of single-unit operations and into multi-unit leadership comes with a learning curve, and at times that curve will be steep. The Cara Support Center is here to support you through this exciting transition. The person who will thrive in this role is a knowledgeable operational leader who is ready to expand their wings and is comfortable not having all the answers, asking questions, and doing the research to find them.

The Hospital Administrator who will succeed at Cara:

• Leads with people first and understands that culture is felt before it is spoken
• Holds high standards without losing humanity
• Thinks operationally, acts decisively, and communicates clearly
• Has experience leading teams, managing performance, and owning outcomes
• Is energized by growth, change, and building something bigger than one location
• Is curious, coachable, and willing to grow into the role they are stepping into

CVPM, multi-unit leadership, and veterinary operations experience are all pluses. None are required. What is required is the readiness and the willingness to grow.

Ready to Take the Next Step?

Then please apply with an updated resume as well as a cover letter expressing why you think you’d be a good fit for our team.

Woodinville Veterinary Hospital is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all team members.

Required Skills/ Abilities

Exemplify Cara Veterinary’s Pillars on a daily basis.

Put Pets First. Our first priority is always with the health, happiness, and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.

Trust the Parent. We believe that caring for an animal is a partnership built on mutual trust and humility. We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.

Authentically Human. Caring for a pet involves the full spectrum of emotions, from joy to grief. We must lean into openness, empathy, and compassionate listening. We know when to be fun, and when to be serious. At all times, we foster supportive, positive, and authentically human hospital culture.

Good Neighbors. Although our business is growing, we retain the attitude and spirit of a neighborhood vet. We welcome people in. We get to know our clients' families and are proud to play an active role in our local communities.

Shake Things Up. We are always looking for a better way. In an industry that hasn't seen a lot of innovation, we are experimenting with new ways of delivering care, delighting customers, providing unexpectedly human (and animal) touches, and infusing our hospitals with fresh ideas.

Exemplify Cara Veterinary’s Core Competencies on a daily basis.

Connection: This competency involves nurturing robust connections with pet parents, pets, the community, and fellow team members, aligning with the practice's foundational values. It centers on fostering a sense of unity and comprehension that transcends the client-patient relationship. Team members prioritize building connections and relationships with clients and their pets, acknowledging the significance of empathy, trust, and team support, benefiting the pet's well-being, and enhancing the practice's harmony.

Advocate: Advocacy is about empowering pet parents to make informed choices, advocating for the well-being of pets within the community, and supporting one another as a cohesive team. Advocates cultivate trust, cooperation, and an inclusive culture, giving utmost importance to values such as support, trust, empathy, and inclusivity. This commitment extends beyond interactions with pet parents and pets and resonates within the broader team, creating an environment where every member is valued, heard, and supported, irrespective of their backgrounds or viewpoints.

Communication: Communication revolves around fostering effective communication not only with pet parents but also within the team, ensuring a seamless flow of information for the highest quality of care for each patient. Team members prioritize building an atmosphere of trust, rapport, and open communication within the team, where everyone's input is valued. This extends to pet parents, pets, and the local community, creating a collaborative and supportive environment. Effective communication ensures that all aspects of patient care are well-coordinated and harmonized, mirroring the values of the practice pillars while facilitating a culture of inclusivity and transparency.

Trust: Trust is a cornerstone of our ability to provide the highest quality of care to our patients. It demands an open mind and a non-judgmental approach. Trust requires empathy, allowing us to understand the unique needs and perspectives of our pet parents, pets, and team members. It involves adapting behavior and care recommendations based on cues from pet parents, pets, and team members, establishing an environment of trust and integrity that extends to the entire community. Trust advocates focus on building strong relationships and an environment where everyone feels heard and supported, aligning with the pillars.

Resilience & Adaptability: This competency encourages viewing challenges as opportunities for growth, acknowledging that the veterinary industry, while rewarding, can also be emotionally and mentally taxing. To be resilient, we must practice self-compassion and extend that compassion to others. This means recognizing when we need assistance and not hesitating to ask for help when it's needed. Resilient individuals offer creative solutions, maintain a positive outlook, and actively support fellow team members, mirroring the spirit of innovation and community engagement outlined in the pillars.

Hiring Qualifications

Special Working Conditions and Physical Requirements

• Team Member should expect to spend nearly all their workdays standing, sitting, and typing at a computer.
• They should have physical strength and the ability to safely lift objects weighing up to 50 pounds without assistance.
• Able to assist in lifting patients weighing more than 50 pounds.
• Must possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel.
• Ability to be confident around pets (ex: dogs, cats, birds, reptiles, etc.)
• The noise level in the work environment is moderately high.
• Ability to carry out instructions furnished in written, oral or diagram form and to solve problems involving several variables.
• Requires ambulatory skills sufficient to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Staff is routinely exposed to pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/ controlled substances.
• Ability to work with minimal direction in a fast-paced, confidential environment
• Ability to take direction consistently and follow through multi-step project steps/procedures
• Flexibility to work non-traditional office hours, as requested and communicated
• Reliable transportation to support multi-unit needs

Experience, Education and/ or Training

• College degree preferred.
• CVPM preferred.
• Must have a minimum of 3 years of experience in operations management, with profit and loss and HR responsibility. Experience in a medical care facility is a plus.