Community Support Team Member (Call Center Representative) in Wilmington, North Carolina at CAMS (Community Association Management Services)

CAMS is in search of an individual who is seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.
This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite. Overview

• The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.
• The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved

Responsibilities

• Maintain superior customer service levels and productivity according to company standards
• Provide prompt, courteous service to all external and internal customers
• Effectively handle inbound customer service calls
• Make notes/send emails to record customer interactions in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Operate in a fast-paced environment using telephone software and custom computer programs
• Identify and resolve a wide variety of customer service issues related to property management
• Perform other duties as it relates to client services process and procedures

Requirements

• Must have the ability to thrive in a team environment
• Excellent customer service skills
• Ability to multi-task
• Demonstrated ability to communicate effectively
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Strong problem-solving skills
• Excellent organizational skills
• At least 1 year of customer service experience, preferably in an inbound call center environment
• Desire to learn about the property management industry

Preferred Experience

• Bilingual in Spanish/English is a plus

Benefits

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program