Bozeman Branch Manager in Bozeman, Montana at Glacier Supply Group LLC

Description: About Glacier Supply GroupGlacier Supply Group is a HVAC wholesale distributor serving contractors throughout Washington, Oregon, Idaho, and Montana. We are committed to providing exceptional customer service, quality products, and trusted partnerships that help our customers grow their businesses.
We are seeking a motivated and experienced Branch Manager to lead our Bozeman, Montana location. This is an excellent opportunity for a hands on leader who enjoys building strong teams, delivering outstanding customer service, and driving operational excellence.
We realize that our greatest asset is our people. We are proud to offer competitive wages, excellent benefits (Medical, Dental, Vision, 401K, Paid Holidays & Vacation, Birthday PTO), and more!We pride ourselves on adhering to and living our Core Values to:Work Together - We work together as a team to deliver results to our customers.
Do the Right Thing - We believe that reputation outweighs profit every time.
Do What You Say - We take ownership of our words, our actions, and our results.
Move Smart - We move with purpose and care to serve our customers.
Chase Better - We believe in improving ourselves and the way we serve our customers.
Why Join Glacier Supply Group?At Glacier Supply Group, you'll join a company that values teamwork, integrity, accountability, and customer service. We offer a competitive salary, opportunities for professional growth, and the chance to lead a branch that plays an important role in serving the HVAC industry throughout the region.If you're a motivated leader who enjoys developing people, improving operations, and delivering exceptional customer service, we'd love to hear from you.

Position Summary:

The Branch Manager is responsible for the overall success of the Bozeman branch by overseeing daily operations, leading branch employees, and ensuring an exceptional customer experience. This position manages a team consisting of Customer Service Representatives (CSRs) and Warehouse/Delivery personnel while working closely with Territory Managers to support sales growth and achieve company objectives.

The ideal candidate is a strong leader who thrives in a fast paced environment, leads by example, and isn't afraid to jump in wherever needed; from customer service and warehouse operations to deliveries and branch administration.

Compensation: $95,000–$125,000 annually (DOE)Key ResponsibilitiesLead the day-to-day operations of the branch while maintaining a safe, organized, and efficient workplace.

• Supervise, coach, train, and develop Customer Service Representatives and Warehouse/Delivery team members.
• Foster a positive, accountable, and customer focused team culture.
• Deliver exceptional customer service by building strong relationships and resolving customer concerns promptly and professionally.
• Support Territory Managers through inside sales support, customer communication, and branch coordination.
• Oversee inventory accuracy, receiving, stocking, and product movement to ensure operational efficiency.
• Monitor branch performance, identify opportunities for improvement, and implement operational best practices.
• Ensure compliance with company policies, procedures, and safety standards.
• Manage branch accounting functions, budgeting, and overall financial performance.
• Coordinate warehouse, counter sales, and delivery operations to ensure timely and accurate order fulfillment.
• Make customer deliveries when business needs require.
• Assist with counter sales, warehouse duties, and other branch operations as needed.
• Conduct regular team meetings and maintain clear communication with employees and company leadership.
• Work collaboratively with Territory Managers and company leadership to support sales growth and customer satisfaction.
• Travel occasionally to customer locations, branch offices, and company events as needed to support business operations and strengthen customer relationships.

Qualifications

• Previous leadership experience as a Branch Manager, Operations Manager, or similar management role in wholesale distribution, industrial supply, construction, or retail operations. (Preferred Qualifications / Not Required)
• Strong leadership and team development skills with the ability to motivate and hold employees accountable.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and problem solving abilities with attention to detail.
• Experience with inventory management systems and Microsoft Office applications.
• Ability to prioritize multiple responsibilities in a fast paced environment.

Requirements: Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and lift throughout the workday.
• Ability to safely operate warehouse equipment and company vehicles as required.

Pre-Employment Requirements

• Valid driver's license with an acceptable driving record.
• High school diploma or equivalent required; an associate's or bachelor's degree in Business Management or a related field is preferred.
• Ability to successfully pass a pre-employment drug screening.
• This is a Safety-Sensitive Position. All substances included in the company's drug testing program will be screened.