HRIS Analyst in Pinehurst, North Carolina at FirstHealth of the Carolinas

• Administers, configures, tests, and supports HRIS modules, workflows, system tables, user roles, security access, integrations, and vendor releases in partnership with HR, Payroll, Benefits, IT, Finance, and external vendors.

• Uses Lean process improvement methods to assess current-state HR workflows, identify waste, variation, rework, delays, duplicate entry, and handoff gaps, and design improved future-state processes.

• Identifies, prioritizes, and implements practical automation opportunities that reduce manual effort, improve data quality, streamline approvals, strengthen controls, and improve employee and leader self-service.

• Evaluates and applies responsible AI-enabled tools and system capabilities to improve HR operations, including content generation, data validation, case routing, knowledge management, workflow support, reporting, and user assistance, while maintaining human oversight for high-impact people decisions.

• Leads and supports HR technology and continuous improvement projects, including requirements gathering, process mapping, project planning, change management, testing, communication, training, documentation, and post-implementation support.

• Maintains data integrity by developing and performing routine audits, researching discrepancies, validating integrations, monitoring error reports, and partnering with stakeholders to correct root causes.

• Builds, maintains, and supports standard and ad hoc reports, dashboards, and data extracts for HR operations, compensation, benefits, payroll, compliance, workforce planning, and leadership decision-making.

• Develops metrics and baseline measures to monitor process performance, automation impact, issue trends, cycle time, error rates, adoption, and customer service outcomes.

• Provides production support by troubleshooting system issues, researching unexpected results, documenting resolutions, escalating technical concerns as appropriate, and recommending sustainable solutions.

• Supports system upgrades, releases, patches, integrations, and new functionality through test plan development, user acceptance testing, regression testing, validation, and issue tracking.

• Maintains accurate system and process documentation, including configuration notes, workflow maps, business process guides, report inventories, data dictionaries, training materials, automation documentation, AI-use guidance, and standard operating procedures.

• Trains HR team members and system users on HRIS functionality, Lean improvement concepts, automation tools, reporting standards, data quality expectations, responsible AI use, workflows, and new or enhanced processes.

• Supports data privacy, information security, internal controls, AI governance, and regulatory compliance by following approved access, confidentiality, retention, audit, and review practices.

• Monitors emerging HR technology trends, including analytics, automation, artificial intelligence-enabled features, employee self-service, digital employee experience tools, and workflow orchestration, and recommends practical improvements.

• Participates in vendor meetings, user groups, webinars, conferences, and professional development opportunities to maintain current HRIS, Lean, automation, AI, and HR operations knowledge.

• Performs other related duties as assigned.

Education:

• Bachelor’s degree in human resources, business administration, information systems, computer science, data analytics, industrial engineering, organizational development, or a related field required; equivalent combination of education and relevant experience may be considered.

Experience/Qualifications:

• At least five years of related HRIS, HR operations, payroll, benefits, compensation, information systems, reporting, process improvement, automation, or data analytics experience required.
• Experience with enterprise HR technology platforms (iCIMS & ADP preferred), system implementations, upgrades, integrations, report writing, dashboard development, workflow automation, Lean improvement methods, or AI-enabled HR tools preferred.
• Experience in a healthcare, multi-site, or highly regulated environment preferred.
• Strong understanding of HR systems, HR operations, payroll, benefits, compensation, employee data, and related business processes.

• Ability to apply Lean thinking, process mapping, root cause analysis, workflow redesign, standard work, and continuous improvement methods to HR systems and operations.

• Ability to identify automation opportunities, define requirements, test solutions, evaluate outcomes, and support sustainable adoption of improved processes.

• Working knowledge of responsible AI use in HR, including appropriate human oversight, data quality, privacy, security, transparency, bias awareness, and governance considerations.

• Ability to analyze data, identify trends, validate results, troubleshoot discrepancies, and translate findings into clear, actionable information.

• Knowledge of HRIS configuration, reporting, system testing, data auditing, integrations, workflow design, security roles, and release management.

• Proficiency with Microsoft Office applications, especially Excel; familiarity with reporting, dashboard, database, workflow automation, or data visualization tools preferred.

• Ability to document processes, develop user guides, support training, and communicate technical information clearly to non-technical audiences.

• Excellent verbal and written communication skills, customer service orientation, and ability to collaborate effectively with HR, IT, Finance, vendors, and operational leaders.

• Excellent organizational skills, attention to detail, follow-through, and ability to manage multiple priorities, deadlines, and confidential assignments.

• Strong analytical, problem-solving, critical thinking, and continuous improvement skills.

• Ability to handle sensitive employee information with discretion and in accordance with privacy, security, and compliance requirements.