Audio Visual & Event Supervisor in Itasca, Illinois at Eaglewood Resort & Spa

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas—all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee's lives.

A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary

The AV & Event Operations Supervisor is responsible for overseeing and supporting Audio Visual (AV) staff and Housemen staff to ensure all events, meetings, and functions are executed efficiently and professionally. This role requires strong leadership, hospitality-focused service, excellent communication skills, and a hands-on approach to daily operations. The ideal candidate is dependable, detail-oriented, proactive, and committed to delivering exceptional guest experiences.

Duties & Responsibilities

• Supervise, support, and assist AV staff and Housemen teams during daily operations and events.
• Create and manage staff schedules to ensure proper coverage for all events and operational needs.
• Review and interpret Banquet Event Orders (BEOs) to ensure all event requirements are properly prepared and executed.
• Assist with and oversee AV setups, room setups, breakdowns, and event transitions.
• Serve as the primary point of contact during events to ensure operations run smoothly and guests receive exceptional hospitality and service.
• Ensure guests, clients, and internal teams feel fully supported, well cared for, and satisfied throughout all events and functions.
• Train, coach, and guide team members to maintain high operational and service standards.
• Delegate tasks effectively while remaining hands-on and actively involved in daily responsibilities.
• Monitor staff performance and ensure all assignments are completed properly, efficiently, and on time.
• Maintain organization and inventory of AV equipment and Housemen supplies.
• Communicate professionally and effectively with clients, guests, managers, vendors, and internal departments.
• Resolve operational or guest-related issues promptly, professionally, and efficiently.
• Demonstrate reliability, professionalism, punctuality, and a strong work ethic at all times.
• Contribute positively to team culture and consistently give maximum effort to support operational success.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

• Flexible schedule availability, including evenings, weekends, and holidays as needed.
• Knowledge of AV equipment, banquet operations, and room setup procedures preferred.
• Excellent communication and hospitality/customer service skills.
• Ability to multitask and perform well in fast-paced event environments.
• Strong organizational and problem-solving skills.
• Ability to remain calm, professional, and solution-oriented under pressure.

Benefits

• Competitive Salary and Benefits
• Health and Welfare Plans: Medical, Dental, Vision, Short Disability, Life Insurance
• Holiday and Paid Time Off
• Retirement Plan with Company Match
• Incentive Plan
• Free Meal

Arbor’s Guiding Principles

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.