Business Office Manager in Washougal, Washington at Arcadia At Lookout Ridge Al Operator LLC

Our assisted living community is seeking a full-time Business Office Manager to join our leadership team. This position is Monday through Friday with occasional Manager on Duty (MOD) weekend coverage as needed.

The Business Office Manager plays a critical role in the day-to-day operations of the community by overseeing administrative operations, resident billing, payroll support, onboarding paperwork, accounts receivable, and front office management. This individual serves as a key point of contact for residents, families, staff, vendors, and visitors while helping ensure the community runs smoothly and efficiently.

We are looking for someone who is highly organized, professional, adaptable, and able to thrive in a fast-paced environment with frequent interruptions and competing priorities.

• Manage resident billing, statements, collections, and accounts receivable
• Process move-in and move-out paperwork
• Maintain employee personnel files and onboarding documentation
• Assist with payroll processing and timecard review
• Track PTO requests, attendance documentation, and employee records
• Answer and manage a multi-line phone system
• Greet residents, families, vendors, and visitors professionally and warmly
• Support department heads with administrative and compliance tasks
• Maintain vendor files, invoices, and supply ordering
• Assist the Executive Director with operational projects and reporting
• Ensure organization and compliance of business office records and systems
• Provide Manager on Duty (MOD) coverage on weekends as needed
• Maintain confidentiality of resident and employee information at all times

• Previous administrative or business office experience required
• Assisted living, healthcare, or senior living experience preferred
• Experience handling multi-line phone systems and high call volume
• Strong organizational and multitasking skills
• Ability to prioritize and remain focused in a fast-paced, interruption-heavy environment
• Excellent communication and customer service abilities
• Experience with payroll systems, billing, scheduling, or HR processes preferred
• Proficient in Microsoft Office and general computer systems
• Ability to maintain professionalism and accuracy while managing frequent distractions and competing priorities

The ideal candidate is:

• Highly organized and detail-oriented
• Dependable and accountable
• Calm under pressure
• Able to effectively manage interruptions while staying on task
• Comfortable juggling phones, walk-ins, staff questions, family concerns, and administrative duties simultaneously
• Compassionate but professional
• A team player willing to jump in where needed
• Someone who thrives in a busy environment and can adapt quickly throughout the day

• Full-time
• Monday through Friday
• Occasional weekend Manager on Duty (MOD) coverage required

• Competitive pay
• Medical, dental, and vision insurance
• PTO
• Supportive leadership team
• Opportunity for growth within senior living

If you are passionate about supporting seniors and enjoy keeping operations organized and efficient, we would love to hear from you.

Apply today to join our team!