Lead, Representative, Sales Service Inbound in Irving, Texas at JAB Wireless
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Job Description
Application Deadline: May 31, 2026 or until position is filled
We are seeking a motivated, experienced, and results-oriented Inbound Sales Team Lead to support and guide our residential inbound sales team in the Dallas metro area. This position is responsible for assisting with daily sales operations, providing coaching and development to sales representatives, handling customer and sales escalations, promoting Rise Internet services, and partnering with Sales Leadership to drive overall team performance and success.
The ideal candidate excels in a fast-paced, dynamic call center environment and demonstrates a strong passion for leadership, employee development, and customer satisfaction. This role is the right-hand person to the sales supervisor as well as plays a key part in driving revenue growth, improving customer experience, supporting customer retention efforts, fostering a positive, high-performing sales culture and be considered the team’s quarterback. The Inbound Sales Team Lead, in partnership with the Sales Leadership Team, will also help monitor key performance indicators, reinforce sales strategies, and ensure team members consistently meet performance expectations and business objectives.
Key Responsibilities
- Lead, coach, and develop a team of inbound sales representatives to consistently achieve and exceed sales goals, performance expectations, and key performance indicators (KPIs)
- Monitor call quality (live and recorded), intraday sales activity, and productivity metrics to provide timely feedback, performance coaching, and ongoing development opportunities
- Demonstrate strong leadership through professional communication, sales expertise, and a commitment to delivering an exceptional customer experience
- Handle customer and sales escalations with professionalism, urgency, and a solutions-oriented approach
- Assist and conduct huddles and team meetings, individual coaching sessions, and support employee growth and accountability
- Partner with Sales Leadership to Identify and implement strategies to improve sales conversion rates, customer satisfaction, and long-term customer retention
- Monitor and ensure adherence to company policies, sales procedures, compliance standards, and operational expectations
- Analyze sales reports, trends, and performance data to identify opportunities for improvement and support business objectives
- Assist with onboarding, and training new inbound sales representatives, excellent continued education to sales employees
- Collaborate with leadership on sales forecasting, performance planning, and continuous process improvement initiatives
- Support representatives in effectively utilizing service qualification and availability tools to improve installation success and customer satisfaction
- Ensure representatives communicate accurate service details, installation timelines, and customer expectations during the sales process
- Perform additional responsibilities and special projects as assigned by leadership such as, time approval, and attendance review
Qualifications
- 3–5+ years of experience in inbound sales, inside sales, or a call center environment, preferably within a performance-driven organization
- Previous leadership experience as a Team Lead, Supervisor, or in a people-management role required
- Proven ability to coach, motivate, and develop employees to achieve individual and team performance goals
- Demonstrated track record of meeting or exceeding sales targets, KPIs, and operational objectives
- Excellent verbal, written, and interpersonal communication skills with the ability to effectively engage employees and customers
- Strong problem-solving, critical thinking, and conflict resolution skills with the ability to make sound decisions in a fast-paced environment
- Self-motivated, results-oriented professional with a positive attitude and strong sense of accountability
- Proficiency with CRM systems, sales platforms, and call center technology; experience with CSG, Five9, and Sugar CRM preferred
- Strong analytical and organizational skills with the ability to interpret data, identify trends, and implement performance improvement strategies
- Ability to multitask, prioritize responsibilities, and navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced, metric-driven sales environment with changing business needs
- Flexibility to work evenings, weekends, and adjusted schedules as required to support business operations
Working Conditions
- Primarily work in a seated position while operating at a desk or workstation for extended periods of time
- Regular use of computers, headsets, telephones, and other standard office equipment required
- Frequent verbal and written communication through phone systems, email, chat, and other computer-based platforms
- Occasional standing, walking, reaching, and handling of office materials or equipment may be required
- Requires the ability to maintain focus and effectively view computer monitors, including close vision, distance vision, depth perception, and the ability to adjust focus as needed
- Work environment may consist of an open office, shared workspace, or collaborative call center setting with moderate background noise
Please feel free to review our Benefits at the following link: https://www.risebroadband.com
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.