Lead Patient Financial Services Representative in Valentine, Nebraska at Cherry County Hospital

Location: Cherry County Hospital – Valentine, NE Status: Full-Time Benefit Eligible: Yes Compensation: Competitive wage based on experience

Cherry County Hospital & Clinic is seeking a Patient Financial Services Representative to join our Business Office team. This position supports patient billing, accounts receivable, payments, insurance claims, and other revenue cycle activities while providing excellent customer service to our patients.

• Post patient and insurance payments and adjustments accurately.
• Process patient statements, claims, refunds, and deposits.
• Answer patient questions about bills, insurance claims, and balances.
• Contact patients regarding outstanding balances, insurance information, and payment options.
• Prepare Good Faith Estimates and visit estimates.
• Assist patients with payment arrangements and financial assistance applications.
• Maintain accurate and confidential patient financial records.
• Perform general business office and revenue cycle duties.
• Other duties as assigned.

Lead responsibilities may include: overseeing daily department operations, delegating tasks, training and coaching staff, assisting with recruitment, resolving concerns, and supporting team goals.

• High school diploma required.
• 1–3 years of customer service and/or business office experience preferred.
• Medical office experience preferred.
• Experience with Microsoft Word, Excel, Windows, and other computer systems.
• Knowledge of medical billing, collections, insurance reimbursement, or hospital accounting is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to maintain strict patient confidentiality and follow HIPAA requirements.
• Friendly, professional, and courteous approach when working with patients and coworkers.
• For Lead responsibilities: Ability to train, coach, communicate effectively, and manage time efficiently.

This is an office-based position involving frequent communication with patients and staff, computer work, sitting, standing, walking, and operating standard business office equipment.

Cherry County Hospital offers a comprehensive benefit package, including:

• Health Insurance: Co-pay or HSA plan options with 100% coverage for the employee
• Dental Insurance: 100% coverage for the employee
• Vision Insurance: 100% coverage for the employee
• $50,000 Group Life Insurance with AD&D
• Long-Term Disability: 100% coverage for the employee
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account with employer contribution
• Supplemental insurance options, including Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Hospital Indemnity, and Accident
• Retirement Plan: 457 plan with Pre-Tax and Roth options

Join a team dedicated to providing Trusted Care, Close to Home while making a meaningful difference for patients and our community.

Apply today and become part of the Cherry County Hospital & Clinic team!

Minimum Job Requirements

• High School diploma required
• 1 to 3 years of customer service and/or business office experience, ideally in a medical setting preferred
• Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, and Windows
• Knowledge of collection laws, 3rd party reimbursement, and basic hospital accounting