Store Visual Merchandiser in Washington, District of Columbia at East Fork Pottery

Store Visual Merchandiser

Job Description V2026.01

At East Fork, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

The Store Visual Merchandiser is responsible for the execution and maintenance of all visual elements within a retail store. The Store Visual Merchandiser will receive seasonal plans from the Visual Merchandising Manager and lead the retail store team through seasonal floorsets and display installation. The Store Visual Merchandiser will review store’s product performance on a weekly basis and collaborate with stakeholders on strategy as it pertains to product life cycle. This is a retail store position so the Store Visual Merchandiser will be expected to be able to complete all Sales Associate responsibilities as needed for scheduling and high volume moments to ensure the highest level of customer care in the store.

Sales

• Implement strategies from management to reach sales goals

• Ensure the highest level of customer care

• Relay inventory/supply needs to Store Manager in a timely manner

• Maintain general organization and cleanliness of storefront and storage rooms

• Assist store management in receiving orders and processing shipment

• Open and close the store according to task list

Visual Merchandising

• Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values

• Assure all visual aspects of store front are maintained with acute attention to detail

  • product merchandising, plants and flowers, seasonal decorations, display installations

• Implement merchandising strategies to reach monthly sales goals as approved by Visual Merchandising Manager

• Carry out all seasonal merchandising plans and lead store team through floor set(s)

• Assess weekly product performance metrics

• Support Store Manager in restock quantities and assure they’re aligned with visual merchandising plans

• Assist Store Manager in receiving orders and the processing and placement of shipment

• Collaborate with Visual Merchandising Manager and Senior Sales Manager on product strategy in support of omni-channel product life cycle

• Be able to speak knowledgeably about every product we carry in our store

• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives

• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries

• Follow proper security procedures to protect employees, customers, and company assets

• Follow all company policies and procedures

Store Manager

Senior Sales Manager, Visual Merchandising Manager, Regional Store Staff

none

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

• All store displays are maintained and aligned with East Fork’s visual merchandising standards

• All shipments are restocked, organized and backstocked in a timely manner

• Daily sales goals are met

• Accurate merchandise tagging

40 hours per week scheduled throughout Monday-Sunday

Regular weekends and holiday schedule

This position is full-time, non-exempt.

In-person at our retail store located at 1313 Wisconsin Ave NW Washington, D.C. 20007

East Fork Shall pay you $27.50/hourly

2

• Minimum of 2 years in retail position with experience in visual merchandising

• Ability to follow merchandising plans and guidelines

• Ability to respect and communicate across lines of cultural differences

• Ability to address conflict by assuming positive intent and seeking to understand

• Ability to embrace a mistake without fault

• A commitment to center the active process of self awareness

• Excellent customer service skills

• Strong skill set in using technology and systems efficiently

• Ability to manage competing priorities

• Ability to communicate clearly and concisely both verbally and in writing

• Ability to problem solve

• Ability to meet performance metrics

• Ability to work a flexible schedule

Extensive physical exertions which includes but are not limited to:

• Lifting of up to 50 lbs. as needed

• Transporting merchandise and equipment

• Repetitive bending and arm motions

• Ability to adhere to all safety protocols

East Fork is located in Asheville, NC, Brooklyn, NY and Washington D.C. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

Full-Time

• Paid Time Off (PTO)

• Paid Holidays

• Sick Leave

• Bereavement Leave

• Paid Medical Leave

• Employee Assistance Network

• Court Activity Leave

• Employee Discount

• Employer funded $10k group life insurance plan

• Employer Subsidized Health Insurance Plans

• Voluntary Vision & Dental Plans

• Employer matched 401(k)

Craft: Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.

Levels for Role

Level Two

Store Visual Merchandiser

Level Three

Store Visual Merchandiser 2

Additional Knowledge/Skills/Abilities:

• A minimum of 1 year spent in Store Visual Merchandiser I role

• Has received “exceeds expectations” at quarterly check-ins

Additional Responsibilities:

• Support Store Manager in training new hires as it pertains to Merchandising Standards

• Support Visual Merchandising Manager with retail price card updates and edits

• Collaborate with Visual Merchandising Manager, Store Manager and Senior Retail Manager to establish minimum on hand thresholds for stores as it pertains to display and sell through

• Review store transfer orders with Store Manager to assure appropriate quantities

KPIs/Measures of Success:

• Store inventory levels are maintained based on up to date minimum on hand thresholds

• Store operates below Product Writeoff Budget

Compensation:

• PGH2, starting at $28.14/hour

Can be promoted from:

• Store Visual Merchandiser